Sign in error

01-12-2018 09:41 AM
Occasional Contributor III

New user: When trying to sign into Appstudio desktop edition using my organizational account I get the following error: "Unable to generate token. Invalid username or password." I know the username and password are correct but I don't know what the token issue could be. Appstudio should still let me login if we only have a basic license, correct? Any ideas what could cause this issue?


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Esri Regular Contributor

Yes you should be able to sign in to your arcgis organisational account even if you don't have standard license. Are you able to log in to explorer or collector app using the same log in? If yes could you please contact the Esri support to further troubleshoot this issue.



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