How to activate clustering in AGO ?

[MetralAlexis]

Hi,

I want to try the new AGO Clustering option but for some reasons, I'm not able to access it in any of my services published with AGS 10.3.1

I've added two services in AGO : 

• The one provided by ESRI for which I can apply clustering

   

• The one published by my server for which I can't apply clustering because the option is not available

   

Both services are feature ones, in WGS84, respect the considerations mentioned in the ESRI documentation.

What is wrong with my service ?

Thanks.

Alex.

PS : I'm not allowed to share my service, here are the specs :

Layer: Samples_testCluster (ID: 0)

Name: Samples_testCluster
Display Field: FieldSample_ID
Type: Feature Layer
Geometry Type: esriGeometryPoint
Description:
Definition Expression: N/A
Copyright Text:
Default Visibility: true
MaxRecordCount: 1000
Supported Query Formats: JSON, AMF
Min Scale: 0
Max Scale: 0
Supports Advanced Queries: true
Supports Statistics: true
Has Labels: false
Can Modify Layer: false
Can Scale Symbols: false
Use Standardized Queries: true
Extent:

XMin: -155.98999999999998

YMin: -51.799999999999955

XMax: 175.86

YMax: 132.20000000000005

Spatial Reference: 4326  (4326)

Drawing Info: Renderer: Simple Renderer:
Symbol: Style:

esriSMSCircle

Color:

[0, 173, 113, 255]

Size:

4.0

Angle:

0.0

XOffset:

0

YOffset:

0

Outline:

[0, 0, 0, 255]

Width:

1

Label:
Description: Transparency:

0

Labeling Info: Advanced Query Capabilities:

Supports Statistics: true

Supports OrderBy: true

Supports Distinct: true

Supports Pagination: false

Supports TrueCurve: true

HasZ: false
HasM: false
Has Attachments: false
HTML Popup Type: esriServerHTMLPopupTypeAsHTMLText
Type ID Field: null
Fields:

• OBJECTID ( type: esriFieldTypeOID , alias: OBJECTID )
• FieldSample_ID ( type: esriFieldTypeString , alias: FieldSample_ID , length: 20 )
• FieldSample ( type: esriFieldTypeString , alias: FieldSample , length: 254 )
• Type ( type: esriFieldTypeString , alias: Type , length: 11 )
• Comments ( type: esriFieldTypeString , alias: Comments , length: 4000 )
• WGS84_X ( type: esriFieldTypeDouble , alias: WGS84_X )
• WGS84_Y ( type: esriFieldTypeDouble , alias: WGS84_Y )
• Shape ( type: esriFieldTypeGeometry , alias: Shape )

Supported Operations:   Query   Generate Renderer   Return Updates

[JayantaPoddar]

Are you logged into an AGOL organizational account?

Have you checked the considerations for configuring clustering?

• Clustering is supported on hosted point feature layers, ArcGIS Server 10.3.1 and later point feature layers, CSV layers, and feature collections.
• Clustering is not supported on multipoint feature layers.
• Clustering is only supported for up to 50,000 features in a layer.
• To configure clustering on a point layer, the map must be in the WGS 84 or Web Mercator coordinate system.
• Clustering is disabled during an edit session.

[MetralAlexis]

Hi Jayanta,

Yes, my service respects all of these requirements, that's why I don'T understand why it doesn't work.

Thanks.

Alex.

[JayantaPoddar]

Try adding FeatureServer URL (".../FeatureServer/0") of the REST service, not the "...MapServer" one.

[MetralAlexis]

It's what I did, my url is : https://rtftwebarcgis.ae.riotinto.org/arcgis/rest/services/test/testCluster/FeatureServer/0 

[JayantaPoddar]

What is the version of ArcGIS Server that you have?

[MetralAlexis]

Version is 10.3.1

[KellyGerrow]

I'd suggest getting in contact with https://community.esri.com/groups/technical-support?sr=search&searchId=a4cbe1ad-130b-453f-b376-9f3c8...‌ to look into the specific issue.

[BrianFausel]

What is the version of the DBMS for your Server 10.3.1? According to Diana in this blog (scroll down to discussion), it must support pagination for clustering to work. I also tried clustering with my feature services and they don't work (I believe) because I am still running SQL Server 2008 R2. This version of SQL doesn't appear to support pagination.

[MetralAlexis]

Hi Brian,

Oh my god, I never read the comments of that page, stopped at the end of the post !

Thanks for the clue. Indeed, we use SQL server 2008R2.

I'll test if with features hosted in ArcGIS Online.

Thanks.