Unable to Access Survey Data

[RobertMarros]

James Tedrick‌

Hi James,

Currently I am unable to open up and view my survey data through the Data tab using the Survey123 web browser:

This issue is only occurring for one specific survey. I am able to access the survey data for my other surveys via the web browser data tab. I was hoping you could help me understand why this is occurring? Fortunately I am able to access my survey data through ArcGIS Online and can successfully download all the data as an excel spreadsheet. However, I would like to understand why I am unable to do so via the Survey123 web browser.

Thanks

[ZachMueting]

I'm also having this issue but am unable to open designs since the website update on ESRI's end on July 20.  This is beyond frustrating as I keep having issues with surveys designed before updates.  I hope this can be repaired soon. 

[RobertMarros]

3 days later and I am still unable to access the Data tab for this survey. I am not sure what the problem is but I would really appreciate it if someone could help me out!!! 

Unable to Access Survey Data‌

#survey 123 error‌ #survey123 web‌

[JamesTedrick]

Hi Robert,

We have identified a couple of situations where the new custom printing functionality sees unexpected values and will be updating the website to address.  One situation is where a survey has a select_one question with only 1 choice (essentially, a confirmation question) - does the survey that does not load have such a question?  If not, could you share the XLS file to let us attempt to replicate it?

[RobertMarros]

James,

Yes my survey does have a select_one question with only 1 choice. Do I still need to send you my XLS file? 

Thanks,

Steven

[ZhifangWang]

Hi Robert Marros‌, Vanessa Santos‌

The select_one question with only a single choice item issue has been fixed on the website, can you please have a try after clearing the browser cache?

Please let us know if the fix works for you.

[ZachMueting]

Hi,

I tried that before and it didn’t work.

Best,

Vanessa Santos, LLA

493-2600 phone (x117)

[RobertMarros]

It works now. Thanks

[ZachMueting]

Hello,

I saw that is worked for Robert so I tried it but it still doesn't work.  I've been told my problem is that I used the % character in one of my questions and it's bugging out with the new website update that happened on July 20th.  They're still working on it and I don't see a fix in site any time soon.  It's very frustrating and we have a client waiting.  I wish it seemed as though all hands were on deck for this.  This is the second time I've been unable to access designs because of a website or survey connect update.  I really do wish we got a little warning updates were coming down the pipeline.  I could try and work around them. 

Best,
Vanessa

[ZhifangWang]

Hi Vanessa,

Sorry about the inconvenience. 

We have not seen a bug related to % character reported yet. Would you mind to provide us the XLSForm which can reproduce the issue?