ArcGIS Pro crashes when adding data

Discussion created by mbricker_PCC on Apr 3, 2016
Latest reply on Oct 2, 2018 by tuna.unsal

When I add data to ArcGIS Pro I get a Windows error message (image below) about a faulty MSVCR100.dll. I can open up projects that I created using Pro v1.1, but if I try to add data to the project it will crash. After creating a new project in version 1.2, as soon as I try to add data the program will crash. My manager and my computers were both built last November with the same specs and his computer runs Pro without any issues.


My Internet/GeoNet searches haven't resulted with anyone having similar issues. If anyone could help me out with this it would be greatly appreciated.



Things I have tried:

I have uninstalled and reinstalled ArcGIS Pro 1.2. I had originally updated from 1.1 using the ArcGIS Pro updater.

I have updated my graphics card drivers.

I deleted my C:\Users\<user profile>\appdata\local\esri folder.



Computer Specs:

Windows 7 Professional

Graphics Card  NVIDIA GeForce GTX 970

Processor  i7-4790 3.6 GHz

RAM  16 GB