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Portal: missing basemaps when creating a map or app

Question asked by aarondorsey on Feb 11, 2016
Latest reply on Nov 28, 2017 by alexandra.washburn

I'm having a problem: when creating a map in Portal (ArcGIS for Server 10.3.1) the basemaps are missing under all circumstances.



Portal -> My Content -> Create -> Map -> Basemaps: no basemaps; box is blank/empty

browser Console:

BasemapGalleryGrid: group for basemaps does not exist.

(referenced in https://[servername]/arcgis/home/10.3.1/js/arcgisonline/arcgisonline.js)


Note in the attached image that World_Topo_Map is displayed and working (I see that it is set as the default basemap in arcgisonline.js).


Portal -> My Content -> Create -> App -> Using a Template

Enter name and description, click OK: message "Failed to create the app."

browser Console:

Can't find group by basemapGalleryGroupQuery.

Can't find most-num-views web map.

Can't find most-num-views web map.


I have no problems using the BasemapGallery dojo module when creating a map from scratch using the js API.


Any suggestions as to why Portal isn't finding GalleryGrid and GalleryGroupQuery?  It (arcgisonline.js) is minified so it's impossible to read.


Portal seems half-baked, but I would at least like to try it out.  Thanks for any help!