Portal: missing basemaps when creating a map or app

[AaronDorsey1]

I'm having a problem: when creating a map in Portal (ArcGIS for Server 10.3.1) the basemaps are missing under all circumstances.

Examples:

Portal -> My Content -> Create -> Map -> Basemaps: no basemaps; box is blank/empty

browser Console:

BasemapGalleryGrid: group for basemaps does not exist.

(referenced in https://[servername]/arcgis/home/10.3.1/js/arcgisonline/arcgisonline.js)

Note in the attached image that World_Topo_Map is displayed and working (I see that it is set as the default basemap in arcgisonline.js).

Portal -> My Content -> Create -> App -> Using a Template

Enter name and description, click OK: message "Failed to create the app."

browser Console:

Can't find group by basemapGalleryGroupQuery.

Can't find most-num-views web map.

Can't find most-num-views web map.

I have no problems using the BasemapGallery dojo module when creating a map from scratch using the js API.

Any suggestions as to why Portal isn't finding GalleryGrid and GalleryGroupQuery?  It (arcgisonline.js) is minified so it's impossible to read.

Portal seems half-baked, but I would at least like to try it out.  Thanks for any help!

[RamlaShihab]

the same issue a ppears in 10.4 the basemap is not showing gallery in debugging BasemapGalleryGrid: group for basemaps does not exist . In addition this issue will affect the group creation item as well. If you try add group it will give you an error.

[PaulDavidson1]

Try setting (or verifying) that your My Organization > Edit Settings > Map > Basemap Gallery & Default Basemap are set to Default.

On our Dev & Test Portals, I created a new group, available to everyone, called SomethingBasemaps and then checked "Share the Esri default basemaps to this group..."  Save this, go check a map then come back and in these two instances,  I then had the Esri basemaps populating the Default Basemap drop down and I could change it from the Topo one.

However, on our Production Portal, I cannot get this to work and currently we don't even see Esri basemaps, such as you report.  But our Prod Portal has a problem with the Data Store so I'm waiting to see about this.

I would also jump to 10.4 because it has a number of enhancements over 10.3.1.

EDIT: I was able to correct the problem with Esri basemaps not showing in our CustomBasemap group in the Production Portal.

I just deleted the CustomBasemap group in Portal and then recreated it and things started working ok.

[JoeHershman]

Thanks again Paul.  Is it just me or is some of this stuff with Portal totally cryptic

[PaulDavidson1]

Portal is a beast.  It's a sneaky beast though.

It appears on the surface to be pretty straight forward to setup and get working.

But then behind the scenes there's a lot going on.

And I don't think there's a lot of info out there about the more complex processes.

[MichaelRobb]

checked "Share the Esri default basemaps to this group...

I dont see this anywhere.  Where is 'share the ESRI default basemaps check box?

[JeffPace]

Did you ever solved this? This error just showed up for us after upgrading 10.5 to 10.5.1

[AdamDunlap]

Jeff,

I'm having the same issue too...just upgraded yesterday, but noticed it today (7/25/2017) after my 10.4 to 10.5.1 upgrade in our acceptance environment.

[AdamDunlap]

I had to login as the portal admin...go to the maps section...click on the basemaps...after they loaded...it propagated to the rest of the users..

[MichaelRobb]

Map >> Basemap >>   loading...   then after about 5 seconds it just disappears... nothing is loaded.  Had this ever happened to you?