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Hi Craig, We are still unable to connect after clearing cache (Chrome, Firefox and IE10. We can connect using mobile devices and noticed a change to the interface (clustering). I have emailed you the .HAR file, I didn't see a method to attach it to my forum post. - Jake
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02-01-2017
06:28 AM
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Hi Craig, We are not getting an error, we are just getting a blank page. I've tried it in chrome and IE10. - Jake
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01-31-2017
06:18 PM
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Just a FYI... it seems that workforce.arcgis.com is down. It is 5:20PST on 1/31/2017. Not sure if this is a good forum to post this info. If you have a better location, let me know.
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01-31-2017
05:27 PM
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Hi nicueber, I took a look at your form and confirm that required fields did not behave in repeaters that were not yet exposed. Your form is different than my example, your form sets the number of repeaters based on a previous question. As a user, if I just satisfied the 1st page of the repeater, even though the repeater had more pages, the form was able to submit. Looks to me like you should continue to forward your issue to the ESRI Survey123 team so that they can investigate. Good Luck... - Jake
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01-13-2017
10:29 AM
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Hi nicueber, I tried to test the scenario that I think you are describing but in my test, the required fields behaved. In my scenario, I filled out a repeater, added a 2nd page to my repeater, and did not "touch"/add any data to the 2nd repeater and tried to submit my form. The form would not submit and I was prompted to populate the first required field in the 2nd repeater. My test was on Survey123 IOS version 1.10.23 on an iPad tablet. Let me know if I did not replicate your scenario. - Jake
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01-12-2017
07:05 AM
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Thanks Ismael Chivite. We will begin testing this new release for our customers during our next sprint cycle which will begin after the new year. - Jake
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12-21-2016
09:56 AM
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Hi Craig, Just to follow up, the performance of our feature services related to WF projects returned to normal this week. Not really sure of a cause. We worked with support, but it was difficult to perform detective work after the fact. Just wanted to keep you in the loop, no need for a followup. - Jake
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12-21-2016
09:53 AM
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Hi Craig, I wanted to follow up with you on this issue. We have initiated a case (# 01865488) with ESRI support. I have done some follow up tests and wanted to share my findings with you. I have attempted to Add/Update our WF Assignments hosted web service using three methods (C# web api calls, rest endpoint user interface, and the WF Dispatch web page) and all attempts have failed due to a timeout. I have also attempted to add WF Users to the Dispatcher and Worker web services using the WF project configuration web page and was also unsuccessful because of a timeout issue. I have repeated these tests on 3 different WF projects, same timeout error each time. We currently do not have any issues submitting Survey123 forms, so it seems that the timeouts are only occurring to our hosted web services that are associated with a WF project. Our log file shows that the timeout errors first occurred Dec 14 19:15PST. At this point both our Survey123 and WF hosted services were down until Dec 14 20:55PST (which aligns with ArcGIS Online Health Dashboard ), at which time our process began communication with our Survey123 hosted web services, but the WF hosted web services continued to time out from that point on. Have you had any reports of this issue from other WF users or does this seem to be isolated to our organization's AGOL portal? Thanks, - Jake
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12-16-2016
10:06 AM
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Hi James, Thanks for the workaround idea, and please follow up with more information on a resolution as it becomes available. Thanks, - Jake
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12-15-2016
10:46 AM
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We have a process that loads assignments from our enterprise work management solution into our Workforce project. This process has been consistently running with out issues for the past month, until today. We have been receiving the following timeout error when the process attempts inserts and updates to the Assignments service. I would estimate that 30% of our transactions are successful and the remaining 60% fail with the following error: {"updateResults":[{"objectId":4813,"globalId":"d11b36a8-0b2b-452c-80b9-f5ee3c4e80fc","success":false,"error":{"code":1000,"description":"Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding."}}]}. Can anyone in the community offer any methods to help troubleshoot this issue? Or is it possible that the an ESRI server is experiencing issues today? We have even tested by manually adding an assignment (to eliminate our load process as a cause) from the REST endpoint and had a 50% success rate and received the same error on the failures. Thanks, -Jake
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12-15-2016
10:22 AM
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We utilize a number or forms that have repeaters that are exposed based on relevant answers to previous questions. In some of these forms (but not all), we are observing that the repeat is submitting data (meta data only, parentrowid, editor,edit date, etc) when the repeat itself is not relevant (and should not be submitting data), is that correct. We are trying to identify why some of our forms are behaving like this and the only difference between the forms that do not submit the repeater and those that submit and 'empty' repeater are those that submit the 'empty' repeater were edited and published using Survey123Connect 1.9.24, while the forms that do not submit a repeater were last edited/published with an older version of Survey123Connect. I can't verify that the version of Survery123Connect is the cause, but I wanted to present the issue to see if anyone in the user community has also had this experience. Thanks, - Jake
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12-15-2016
09:55 AM
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I have noticed an issue with the Dispatch webpage today. It is unable to display workers when clicking on the workers tab at the bottom of the control. We have workers loaded into our project and they were able to complete receive and complete work today using the worker app, but from the dispatch web page, we could not see any workers and the work could not be displayed by worker. Did a change happen to the webpage? Could this be a data issue on our end, even through the Worker App seems to be working fine? Thanks, - Jake
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12-14-2016
06:06 PM
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I would like to follow up on this issue as it relates to repeaters with required fields and the repeaters are exposed to the user based on the relevant answers to previous questions. Unfortunately we did not find that using default values in all of the repeaters that meet the above criteria as a valid solution for our use case because we would have overhead in terms of managing the default values and checking for the default value presence to exclude them from downstream reporting. The two main issues that we have encountered with repeaters that have required fields and the repeaters are exposed to the user based on relevant answers to previous questions. (version 1.9.24): A survey that has a repeater with required fields, but that has not been exposed to the user because the repeater has a relevant that was not satisfied, will prevent a survey from being submitted In a situation where a survey has multiple repeaters, each with required fields and each repeater is relevant on a previous question. In the case where more that 1 repeater is relevant (based on users previous answers) as long as 1 of the repeaters has all of the required fields satisfied, than the required fields in the other repeaters are ignored. Meaning that the required fields in the other repeater do not behave, you can leave some of the questions null and the survey will still submit.
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12-06-2016
03:17 PM
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Thank you for the recommendations Ismael. We will test the default values and let you know if that solution will work for us. Also, thanks for the recommendation on the inspection_type constraint using the 'count-selected' function. - Jake
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11-21-2016
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