Latest Contributions by JakeMatthys

Hello, Today our users began receiving the 'Unable to Open Project (your request has timed out)' prompt and prevented them from accessing Workforce.  In some cases the user could successfully access project the by deleting the app, re-installing the app and authenticating.  In other cases this did not work.   Users are on iPad Pro and iPad Air in App Version 17.0.1 build 2007. What is the cause of this error? Thanks,  - Jake ... View more

We are experiences differences in the display of the 'Assigned By' label and value for an assignment in the Worker app.   The following two screenshots are of the same assignment, from 2 different tablets (iPad Pro and iPad Air 2), each running the same iOS version (12.3) and Workforce Workers App version (17.0.1).  The iPad Pro shows the 'Assigned By' label and value and the iPad Air 2 does not.  Does anyone have any ideas to help troubleshoot this issue?   Assigned By label and value are present (iPad Pro): Assigned By label is not present (iPad Air 2): ... View more

I have examples of a survey with a username question and the username is not getting populated.  We have just noticed this occurring in the last few weeks (maybe 6 occurrences in the last month out of 1,200 submitted surveys) The survey is hosted on AGOL and shared with a specific group.  It seems as if the user is able to submit the survey without being signed into Survey123, because the username question is not being populated. The expected outcome would be: User is unable to submit the survey if they are not signed in to their AGOL account or are not a member of the group with which the survey is shared. User is signed in to AGOL account and a member of the group with which the survey is shared, and USERNAME question is populated in the survey Does this sounds like a set up issue with the survey(s) (we have noticed this on multiple surveys) or does it sound like a bug? Please let me know if this sounds like a setup issue, even though this is occurring on less then 1% of our submissions, it does have consequences with our business unit. Thanks,   - Jake Image of survey shared with a specific group: Image of USERNAME column not getting populated: Survey123 Connect Definition for the USERNAME question: ... View more

We would like to see a callback between Survey123 and Workforce so that when a user submits as Survey123 form, the callback will 'Finish' the Workforce assignment with the Workforce WorkorderID key value provided by the Survey123 callback. Thanks for consideration and I can expand on the idea if needed. Thanks,  - Jake ... View more

Hello, We have small usability suggestion for Survey123 (one word ). The scenario is as follows, we have 15 users and 25 forms, and a choice value that changes on a monthly basis.  So every month our 15 users need to click through 25 forms to update each form.  The time for 1 user to update all their forms is not that long, but the cost (and number of clicks) add up for each user.  An Update All function would be very helpful for our organization, 1 click and all my forms are updated. Thanks for the consideration...  - Jake ... View more