Latest Contributions by JakeMatthys

‎12-20-2021

Thanks @ZacharySutherby , That seems like a good idea and something we will try.

‎12-14-2021

I'll be following this topic. We have a similar issue. In our workflow, users initiate surveys from Workforce. We pass the Workforce ID to the survey as a key value. Currently there is no mechanism to prevent users from submitting multiple surveys with the same key value. This is a minor issue for us and the constraints that would be needed from a Survey123 perspective to prevent this from occurring could cause issues with other workflows, but I am curious if this is an issue for others. - Jake

‎11-30-2021

+1... We would also like to be able to change the symbology in Workforce, specifically for the user in the field (using the field app). - Jake

‎10-14-2021

Hello @ChristopherWiebke Do you know if this issue has been resolved? We are using Enterprise 2.7 and have the same issue when trying to print with using the 'out of the box' print tool and the map contains a graphic created by the distance and direction tool. I was wondering if a newer version of Enterprise/web app builder, has resolved this issue. Thanks, - Jake

‎10-13-2021

@CraigGillgrass Thanks for the suggestion, I forgot/overlooked that functionality and will present that back to the dispatchers. I think that the filter option should be sufficient. Thanks, - Jake

‎10-12-2021

Just wanted to follow up on this. We would like to see the Assignee drop down (both the Working and Not Working sections) ordered by either FirstName or LastName (any order will do) rather than the random order that is present now. At any given time we have 20+ Working users and it is an annoyance to for the need to read every name in the drop down to find the worker that you want. If the list of employees were ordered, the user can quickly locate the desired worker. Thanks for considering this enhancement. - Jake

‎10-11-2021

Hi David, Our QA/QC processes take place in our database (we ETL surveys and assignments out of our Portal into our database every day for long term storage) so our database procedures would probably not be helpful. But from a business logic perspective we look for a few things: Survey has been submitted, and the Workforce assignment has not be 'Finished' If Assignment status < 3, email inspector that they need to 'Finish' the in Workforce assignment If Assignment status > 3, email inspector explaining that they have declined or cancelled the assignment and submitted a survey, these two actions are incongruent and a clarification needs to occur Workforce assignment has been 'Finished' and no survey has been submitted Multiple surveys have been submitted for the same Workforce assignment Your application of these will differ from ours, but conceptually, this is what we are looking for. - Jake

‎10-05-2021

We use FME server to consume the Survey123 webhooks and run ETL processes when new surveys are submitted. It seems reliable, we have around 25 surveys, each with a webhook that FME 'listens' to and launches various ETL processes when surveys are submitted. I have noticed a few instances (maybe 5 out of 5000 records) of a webhook not firing (or rather, the FME ETL process did not run as expected). We did not spend time to chase down why , just manually executed the ETL and moved on. I have no other webhook experiences other than FME server, but it works well as a trigger to ETL data after a survey has been submitted... - Jake

‎09-22-2021

Great Idea!!!

‎09-16-2021

Great question!! We also face these same challenges. Our current solution is to run QA/QC processes nightly to look for Surveys with open WF assignments, Finished WF Assignments without submitted Surveys, declined WF Assignments with submitted Surveys and sniffing for duplicate Survey submissions. This process is after the fact and we would prefer to have a solution that enforces these business rules (1 Finished Workforce Assignment + 1 Submitted Survey = Completed Inspection) on the front end. Another solution that we have explored has been to set up Webhooks on our surveys so that a submitted survey would fire a webhook that updates the Workforce Assignment to 'Finished', but this solution also has pitfalls, and only handles one of the conditions I listed above. @CrazyGIS thanks for bringing this up. This has been a pain point that we have been living with as well. - Jake

‎08-19-2021

Hi @Anonymous User, Thanks for investigating and it is re-assuring to see that you were unable to re-create the issue, that tells us that we should expect to be able to delete assignments from the Assignments service and not adversely affect the Workforce project. At this point it is difficult to speculate on how our Workforce project got wrecked, but we have been experiencing sync issues since we deleted assignments. We are going to create a new Workforce project and migrate to a new project rather than focusing on fixing our existing project. Again, thanks for confirming that we should be able to delete assignments without adverse affects. - Jake

‎08-12-2021

OVERVIEW: My organization just migrated from Workforce Classic to Workforce and we have implemented a process to delete Assignments from Workforce and after this process runs, the field users are unable to sync. In order to retrieve new assignments, the field users must reload the field app on their iOS device. BUSINESS CASE: We delete closed, cancelled, and declined assignments from the Workforce Assignments feature service after they have been in that state for more than 2 weeks (and have been sync'd with our onsite corporate repository) to reduce our storage footprint and make the Workforce Dispatcher map easier to use. ISSUE DETAILS: What we have noticed is that users that have had an assignment deleted are unable to sync after the delete has taken place. They initiate a sync on the field app, but the sync never finishes (usually takes 10-30 seconds to sync) after waiting 5 minutes plus, no sync occurs. If the field user 'reloads' the project, subsequent syncs occur. QUESTION: We have paused our delete automation because we don't want to force our users to reload the project daily or even weekly. Is this expected behavior? Should we expect to reload the project on field devices if records are deleted from the Workforce Assignments service? Thanks for the input... - Jake

‎07-22-2021

Thanks Craig, email has been sent...

‎07-20-2021

Hello, We would like to change the Assignment symbology for the Workforce Workers app for Assignments that have a Status of 'Assigned' and a Priority of 'Critical' so that these assignments are more visible on the mobile app for workers. We use the following arcade expression to add the new status value (for symbology purposes) and then symbolize in the Workers map. This result meets our expectations when viewing the Worker map in the map viewer, but when opening the Workforce project on a mobile device, the symbol next to the assignment in the assignment list is not present. Just wondering if it is even possible to manipulate the symbols in the Workforce Workers App? Thanks, - Jake function calcSymbolClass(status, priority) { if (status == 1 && priority == 4) { return 7; } else { return status; } } calcSymbolClass($feature.status, $feature.priority);

‎05-12-2021

Thanks for the information @DougBrowning. I just compared the Survey123 desktop app to the iOS mobile and using the tab and spacebar functionality on the desktop app to populate a form is something that the mobile workers that I am representing would find helpful if it were available on the iOS version version of the mobile app. thanks, - Jake

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Date Last Visited	‎05-28-2026 04:40 PM

My Ideas

Latest Contributions by JakeMatthys

Re: Prevent Duplicates During Survey123 Submittal Process

Re: Prevent Duplicates During Survey123 Submittal Process

Re: Changing Assignment Status Symbology

Re: this.color.toRgba () is not a Function

Re: Order Assignee List by Worker Lastname

Re: Order Assignee List by Worker Lastname

Re: Force survey for assignment to be submitted

Re: Webhook Options - What are YOU using?

Re: Display distance from last vertex in map units when adding vertexes on Line and Polygon features

Re: Force survey for assignment to be submitted

Re: Deleting Assignments Requires Reload of Field App

Deleting Assignments Requires Reload of Field App

Re: Worker App Assignment Symbology

Worker App Assignment Symbology

Re: Enable Tab button move through questions in a form

Re: ArcGIS Pro 3.5.6 patch -- Now Available

Re: Survey123 Webhook not always firing

Re: Survey123 Webhook Sometimes Doesn't Fire

Re: Expression Symbology in Dispatcher

Re: Workforce Sync Error - Unable to syncronize re...