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Hello @abdelsalmelmoursi, Apologies for the delay in response. I analyzed the log file and it seems that it all starts with the following error: <Msg time="2023-08-02T11:24:19,579" type="INFO" code="7720" source="Server" process="9988" thread="1" methodName="" machine="machinename.domain.net" user="" elapsed="" requestID="">The cloud regions configuration file was deleted from this server machine. If you have other server machines in the site, please make sure that the file has been deleted from them as well.</Msg> Could you please confirm the following: Is your config-store on a cloud server? Check if the following are present and populated with information of both the machines: \\<machine>\Program Files\ArcGIS\Server\framework\etc\config-store-connection.xml \\<machine>\Program Files\ArcGIS\Server\framework\etc\machine-config.xml specifically "<HTTPS>6443</HTTPS>" section \\<fileserver>\share\config-store\machines\<MACHINE>.<DOMAIN>.json Check patches which are available from "ArcGIS Patch Notification" and if possible install those on both the machines. I have seen a similar problem at v10.7.1 but not on any release after that. Hopefully go through above steps will share more insight of fix the issue. If not, we can look into few more details but let's confirm the above. Hope it helps! -Archit
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08-07-2023
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Hello @Amarz , This is an interesting error and even after you have performed a lot of steps it has remained then it could be something intricate which is causing the communication of components involved to break. As per my understanding, if this allows you to publish from registered data sources then ArcGIS Server is working perfectly fine. That leaves two other components i.e. Portal for ArcGIS and ArcGIS DataStore which are to involved in this publishing process. Hence, I would like to take an approach on them. In order to understand that these components are working fine, if possible can you try the following and share the results For ArcGIS DataStore: Connect to the machine where this is installed > Launch command prompt as Admin Run > describedatastore by following the steps mentioned in document. The document also explains what each component in result means (We need to focus on Server URL and Portal URL) Check if the DataStore validates from either ArcGIS Server Manager or ArcGIS Server Admin endpoint : Validate ArcGIS Data Store For Portal for ArcGIS: Try creating a "Feature Layer" from Portal content pane by following the either of the steps mentioned in this document Create from a template or existing feature layer and launch the developer tool on your browser to understand at which step the failure is occurring Furthermore, if these does not shed some insight, I found few more articles which corelates to the problem you are encountering (some you may have already performed from these): https://support.esri.com/en-us/knowledge-base/problem-hosted-feature-layers-fail-to-publish-to-a-port-000019726 https://support.esri.com/en-us/knowledge-base/problem-unable-to-create-a-hosted-feature-layer-from-th-000025782 If none of the above helps to narrow down, try switching the ArcGIS Server log level to "DEBUG" (Please be aware that these are detailed logs and cause increased disk consumption. It's recommended that you don't use this level in a production environment; it may cause a decrease in performance.) and share them here for me to have a look. Hopefully one of these would allow you to narrow down the cause and then a feasible solution. Hope above helps! Archit
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07-31-2023
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Hello @ValeriiDiadiun , Hope you are keeping safe and well. As per my understanding there are two tools responsible for generating Cache in this scenario, as mentioned in below article: Preconfigured services : https://enterprise.arcgis.com/en/server/latest/get-started/windows/what-s-included-with-arcgis-server.htm#ESRI_SECTION1_2464C923FF9647C4B9D1C79734E2D814 Please note that "The CachingTools service works with the CachingControllers service. Both must be running to build caches.". Could you check and confirm that those are running. If yes, check the "Pooling" for those and restart these two services. Once these are up, try generating Cache manually by following the steps in "Build the cache manually after the service is published" . If this doesn't help as well. If possible, can you share the ArcGIS Server logs for just the duration of failure. I can have a look and try to understand what is going on. Hope it helps! -Archit
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07-31-2023
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Hello @abdelsalmelmoursi , I understand that is weird and the major concern would be that it everything is configured perfectly then why after 20 mins the problem occurs. What I would recommend is that we start from the basic to get to the bottom of this issue. Can you check the following : Considerations before joining a site Check the Logs which are created while performing the joint site operation. Details below: Also as @BillFox mentioned, try "Join a site from new machine" as stated in the Add an ArcGIS Server machine to a site As it's causing problems after 20 mins, run a through check at network and firewall settings If can share those logs, I can have a look at them also. Hope it helps! -Archit
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07-31-2023
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Hello @wizgis , I understand the situation. However, I think this would be an expected behavior, as mentioned below: For full details, please go through : Restore ArcGIS Enterprise Furthermore, this wouldn't provide you the solution sadly. What I would suggest is taking a path of what @berniejconnors has mentioned, try to republish the services. We can surely make that easy by scripting the process (If the number of services are huge.) Additionally, the second and major part of this process would be to "Overwrite existing service" rather than publishing a new ones. This would allow you to keep you "Web Maps", "Web Apps" and any other components which are utilizing those services intact. Hope it helps! -Archit
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07-31-2023
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Hello @JosephRathvon , That sure is an interesting approach to get around the situation. I do agree with you that "Allow Portal Access" should not be impacting this process as long as it's not needed, perhaps this would shed some more light: https://doc.arcgis.com/en/arcgis-online/administer/configure-security.htm#ESRI_SECTION1_8C832103A9D2442BAC52E914E16AACC2 Additionally, I think a better approach here would be to utilize "Manual Sync"(Document below) option from Portal Admin. The workflow I am suggesting is to switch the Portal logs to DEBUG (Please note these are disk consuming files, do switch them back to the logging level they were before), perform a manual Sync and go over the logs to understand which step seems to be causing an issue. https://developers.arcgis.com/rest/users-groups-and-items/sync.htm Hopefully this will allow us to narrow down the cause of the problem. -Archit
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07-30-2023
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Hello @wilcow , Apologies for delayed update. I checked the logs you shared and it seems you are getting a CORS error while trying to communicate between AGOL and ArcGIS Enterprise as attached. Hence, I would like you to have a look at the articles below: https://enterprise.arcgis.com/en/portal/latest/administer/windows/restrict-cross-domain-requests-to-your-portal.htm (could not find the 10.6.1 documentation, looking for it) https://doc.arcgis.com/en/arcgis-online/administer/configure-security.htm#ESRI_SECTION1_8C832103A9D2442BAC52E914E16AACC2 Additionally, when I asked "authentication", what I was referring to was the authentication for Portal and ArcGIS Online, is it Portal security or Integrated Windows Authentication(for Portal) or SAML or any other way. Furthermore, could you share a screenshot of "console" tab while performing the layer sharing process. This will show us where the CORS is originating from and where it's getting blocked. Hope it helps! -Archit
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07-30-2023
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Hello @wilcow , Hope you are keeping safe and well. I would like to request you the following details in order to understand more in regards to the issue and probably figure out the root cause. What is the version of ArcGIS Enterprise you are working with? What is the authentication on ArcGIS Enterprise and ArcGIS Online? Are the layers being shared as reference or copies? Is this error occurring if I try to access the service from ArcGIS Server REST API and try to sign in there? A copy of the developer tool logs if possible to share We can try to figure out the cause of this once the above is clear. -Archit
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07-23-2023
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Hello @AndrewReynoldsDevon , Thanks for sharing the files. To understand the full workflow, I wen through the exercise and ran a check. I have noticed some differences but surely not all of them are impacting this process. I have sent a few suggestions through PM, let's give them a try if possible. Hope it helps! Archit
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07-23-2023
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Hello @AndrewReynoldsDevon , Thanks for sharing the logs. upon investigation I could see few prominent error messages specifically from postgres logs. It seems interesting that it is receiving command for a shutdown because of updates within few files. I tested a few things at my end was hoping you can share a few files with me. I will send you the locations via one on one message. I would like to see if those entries are the way it should be. I think it would need more troubleshooting than we expect. Hope it helps! Archit
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07-20-2023
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Hello @AndrewReynoldsDevon , A good way to start would be look at the log files present at "%appdata%\Esri\ArcGIS Insights\logs" for ArcGIS Insights Desktop: This would give us more insights (pun intended) on what could be causing this error. If it's feasible for you share those here, will help in understanding the cause. Hope it helps! Archit
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07-18-2023
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Hello @MichaelBell, A different approach could be to refer "Log Codes" as per the check, I could see that error code "code="110306"" does fall under ArcGIS Data Store, screenshot below: However as @MiguelParedes mentioned that type of service you are publishing is not relevant with the error which you are encountering. Probably, a different approach could be to check if the ArcGIS Enterprise is configured to be able to publish the service type which you are trying. I would like to request to run a few of the following checks and we should be able to find more in regards to root cause of this. Check if the federation validates by navigating to "Portal Administrator Directory" > Federation > Servers > Select "machinename.domain.com:6443 (id: xxxxxxxxx) -hosted server" > "Validate " under Supported Operations Validate ArcGIS Data Store from either "ArcGIS Server Manager" or "ArcGIS Server Administrator Directory" Try creating a "Feature Layer" from Portal content pane by following the either of the steps mentioned in this document Create from a template or existing feature layer and launch the developer tool on your browser to understand at which step the failure is occurring If none of the above helps to narrow down, try switching the ArcGIS Server log level to "DEBUG" (Please be aware that these are detailed logs and cause increased disk consumption. It's recommended that you don't use this level in a production environment; it may cause a decrease in performance.) Hopefully one of these would allow you to narrow down the cause and then a feasible solution. Hope above helps! Archit
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07-18-2023
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Hello @TonyAlfredsson_ Can you try to run "describedatastore" on ArcGIS DataStore machine by following the below documentation: ArcGIS Data Store command utility reference—ArcGIS Enterprise | Documentation for ArcGIS Enterprise What I would request you to look for specifically is whether the relational data store is in READWRITE or READONLY mode list under Data Store mode in the results. It could be READONLY, if yes, try the below to change it to READWRITE ArcGIS Data Store command utility reference—ArcGIS Enterprise | Documentation for ArcGIS Enterprise Hopefully, that is the cause of this issue. If not, try publishing a normal service like referencing from registered enterprise database this would allow us to narrow down if it's just a concern with "Hosted Services" or publishing altogether and we can pick up from there. Let me know how it goes. Hope it helps! Warm Regards
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07-11-2023
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We were able to resolve this issue by creating a copy of the data on both all machines participating in ArcGIS Server Site. Once we did that, the size of service definition files decreased substantially Then we made minor changes to the script as per our required (Not recommended to do this, try above first ) and fixed the overflow error. This approach we took based on the documentation: https://enterprise.arcgis.com/en/server/10.9.1/develop/windows/publishing-routing-services.htm#ESRI_SECTION1_2595B80B5E584E81ACE11891AC77636D Posting this as it might be of help to anyone in future. Hope it helps!
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07-11-2023
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Hello All, We have a ArcGIS Enterprise High Availability 10.9.1 environment with the following configuration: ArcGIS Portal : Two machine ArcGIS Server : Two Machine ArcGIS DataStore : Two Machines Third Party Load Balancer : Assists in Load balancing We are trying to utilize "Publish Routing Services utility" which is in-built ArcGIS Server. However, it keeps failing for us with the following error in "publishroutingservices.log" file: ..... v = self.send(byte_view[count:]) File "C:\Program Files\ArcGIS\Server\framework\runtime\ArcGIS\bin\Python\envs\arcgispro-py3\lib\ssl.py", line 1003, in send return self._sslobj.write(data) OverflowError: string longer than 2147483647 bytes ... However, we have checked the capability of "Publishing Tool" and all other services involved and made sure that they allow uploads lager than this. As this is in-built utility, we expect that the internal process take care of themselves. Any help would be appreciated! @JonathanQuinn @George_Thompson
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06-05-2023
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