Latest Contributions by ArchitSrivastava

Hello @David_McRitchie , @ChadKopplin , Thanks for your valuable comments. I understand the compatibility point. Hence, We have tried several versions of ArcGIS Pro by for following the information mentioned in the document below: ArcGIS Pro and ArcGIS Enterprise compatibility  We tried ArcGIS Pro 2.6 with our environment and it gives the same errors (allows us to publish but fails to print the layers). Probably, I can try other versions of ArcGIS Pro which are compatible with ArcGIS Enterprise 10.8.1 and check the behavior.  I am considering upgrading as a possible option but it is a risk at the moment i.e., if I upgrade and things don't work out, It would cause an impact on user workflow. Thanks a lot for suggestions. I will keep you guys posted as I make progress. -Archit ... View more

Hello @TanuHoque, Hope you are keeping safe and well. Thanks for responding to this. I have embedded credentials because we utilize services in our Web Maps/Apps from several different servers and that too from different organization which are secured Hence, to allow our users to be able to print those services utilizing our custom templates. We utilized this method: Print maps that contain non-token-based secured services from ArcGIS Server  We have made sure of the following as well: ArcGIS Server can access these files from a registered path All connections are "ArcGIS Server User Connections" The tool works fine on ArcGIS Pro Furthermore, We ran a check on BUGs and have installed the following patches (After that the service created from ArcMap Started working): ArcGIS Server 10.8.1 Print Service and Text Element Patch  ArcGIS Server 10.8.1 Print Service Patch  The cause behind working on this is that we would like to move away from "ArcMap and components created from it" and prepare for an upgrade to latest version of ArcGIS Enterprise. Note: This service can print secured service from all other server embedded in the script except the services from it's own "Hosting Server".  Hopefully I addressed the answers you were looking for. Any thoughts would be highly appreciated. Thanks a lot! ... View more

Hello @abdelsalmelmoursi, Apologies for the delay in response.  I analyzed the log file and it seems that it all starts with the following error: <Msg time="2023-08-02T11:24:19,579" type="INFO" code="7720" source="Server" process="9988" thread="1" methodName="" machine="machinename.domain.net" user="" elapsed="" requestID="">The cloud regions configuration file was deleted from this server machine. If you have other server machines in the site, please make sure that the file has been deleted from them as well.</Msg> Could you please confirm the following: Is your config-store on a cloud server? Check if the following are present and populated with information of both the machines: \\<machine>\Program Files\ArcGIS\Server\framework\etc\config-store-connection.xml \\<machine>\Program Files\ArcGIS\Server\framework\etc\machine-config.xml specifically "<HTTPS>6443</HTTPS>" section \\<fileserver>\share\config-store\machines\<MACHINE>.<DOMAIN>.json Check patches which are available from "ArcGIS Patch Notification" and if possible install those on both the machines. I have seen a similar problem at v10.7.1 but not on any release after that.  Hopefully go through above steps will share more insight of fix the issue. If not, we can look into few more details but let's confirm the above. Hope it helps! -Archit   ... View more

Hello @amarcz_cc , This is an interesting error and even after you have performed a lot of steps it has remained then it could be something intricate which is causing the communication of components involved to break. As per my understanding, if this allows you to publish from registered data sources then ArcGIS Server is working perfectly fine. That leaves two other components i.e.  Portal for ArcGIS and ArcGIS DataStore which are to involved in this publishing process. Hence, I would like to take an approach on them. In order to understand that these components are working fine, if possible can you try the following and share the results For ArcGIS DataStore: Connect to the machine where this is installed > Launch command prompt as Admin Run > describedatastore by following the steps mentioned in document. The document also explains what each component in result means (We need to focus on Server URL and Portal URL) Check if the DataStore validates from either ArcGIS Server Manager or ArcGIS Server Admin  endpoint : Validate ArcGIS Data Store  For Portal for ArcGIS:  Try creating a "Feature Layer" from Portal content pane by following the either of the steps mentioned in this document  Create from a template or existing feature layer and launch the developer tool on your browser to understand at which step the failure is occurring  Furthermore, if these does not shed some insight, I found few more articles which corelates to the problem you are encountering (some you may have already performed from these): https://support.esri.com/en-us/knowledge-base/problem-hosted-feature-layers-fail-to-publish-to-a-port-000019726  https://support.esri.com/en-us/knowledge-base/problem-unable-to-create-a-hosted-feature-layer-from-th-000025782  If none of the above helps to narrow down, try switching the ArcGIS Server log level to "DEBUG" (Please be aware that these are detailed logs and cause increased disk consumption. It's recommended that you don't use this level in a production environment; it may cause a decrease in performance.) and share them here for me to have a look. Hopefully one of these would allow you to narrow down the cause and then a feasible solution. Hope above helps! Archit ... View more

Hello @ValeriiDiadiun , Hope you are keeping safe and well. As per my understanding there are two tools responsible for generating Cache in this scenario, as mentioned in below article:  Preconfigured services : https://enterprise.arcgis.com/en/server/latest/get-started/windows/what-s-included-with-arcgis-server.htm#ESRI_SECTION1_2464C923FF9647C4B9D1C79734E2D814  Please note that "The CachingTools service works with the CachingControllers service. Both must be running to build caches.". Could you check and confirm that those are running. If yes, check the "Pooling" for those and restart these two services. Once these are up, try generating Cache manually by following the steps in "Build the cache manually after the service is published" . If this doesn't help as well. If possible, can you share the ArcGIS Server logs for just the duration of failure. I can have a look and try to understand what is going on. Hope it helps! -Archit ... View more

Hello @abdelsalmelmoursi , I understand that is weird and the major concern would be that it everything is configured perfectly then why after 20 mins the problem occurs.  What I would recommend is that we start from the basic to get to the bottom of this issue. Can you check the following : Considerations before joining a site Check the Logs which are created while performing the joint site operation. Details below: Also as @BillFox mentioned, try "Join a site from new machine" as stated in the Add an ArcGIS Server machine to a site  As it's causing problems after 20 mins, run a through check at network and firewall settings  If can share those logs, I can have a look at them also. Hope it helps! -Archit   ... View more

Hello @JosephRathvon , That sure is an interesting approach to get around the situation. I do agree with you that "Allow Portal Access" should not be impacting this process as long as it's not needed, perhaps this would shed some more light: https://doc.arcgis.com/en/arcgis-online/administer/configure-security.htm#ESRI_SECTION1_8C832103A9D2442BAC52E914E16AACC2  Additionally, I think a better approach here would be to utilize "Manual Sync"(Document below) option from Portal Admin. The workflow I am suggesting is to switch the Portal logs to DEBUG (Please note these are disk consuming files, do switch them back to the logging level they were before), perform a manual Sync and go over the logs to understand which step seems to be causing an issue. https://developers.arcgis.com/rest/users-groups-and-items/sync.htm  Hopefully this will allow us to narrow down the cause of the problem. -Archit   ... View more

Hello @wilcow , Apologies for delayed update. I checked the logs you shared and it seems you are getting a CORS error while trying to communicate between AGOL and ArcGIS Enterprise as attached. Hence,  I would like you to have a look at the articles below: https://enterprise.arcgis.com/en/portal/latest/administer/windows/restrict-cross-domain-requests-to-your-portal.htm (could not find the 10.6.1 documentation, looking for it) https://doc.arcgis.com/en/arcgis-online/administer/configure-security.htm#ESRI_SECTION1_8C832103A9D2442BAC52E914E16AACC2  Additionally, when I asked "authentication", what I was referring to was the authentication for Portal and ArcGIS Online, is it Portal security or Integrated Windows Authentication(for Portal) or SAML or any other way. Furthermore, could you share a screenshot of "console" tab while performing the layer sharing process. This will show us where the CORS is originating from and where it's getting blocked. Hope it helps! -Archit   ... View more

Hello @wilcow , Hope you are keeping safe and well. I would like to request you the following details in order to understand more in regards to the issue and probably figure out the root cause. What is the version of ArcGIS Enterprise you are working with? What is the authentication on ArcGIS Enterprise and ArcGIS Online? Are the layers being shared as reference or copies? Is this error occurring if I try to access the service from ArcGIS Server REST API and try to sign in there? A copy of the developer tool logs if possible to share We can try to figure out the cause of this once the above is clear. -Archit ... View more

Hello @AndrewReynoldsDevon , Thanks for sharing the files. To understand the full workflow, I wen through the exercise and ran a check. I have noticed some differences but surely not all of them are impacting this process. I have sent a few suggestions through PM, let's give them a try if possible. Hope it helps! Archit ... View more

Hello @AndrewReynoldsDevon , Thanks for sharing the logs. upon investigation I could see few prominent error messages specifically from postgres logs. It seems interesting that it is receiving command for a shutdown because of updates within few files. I tested a few things at my end was hoping you can share a few files with me.  I will send you the locations via one on one message. I would like to see if those entries are the way it should be. I think it would need more troubleshooting than we expect. Hope it helps! Archit ... View more

Hello @AndrewReynoldsDevon , A good way to start would be look at the log files present at "%appdata%\Esri\ArcGIS Insights\logs" for ArcGIS Insights Desktop: This would give us more insights (pun intended) on what could be causing this error. If it's feasible for you share those here, will help in understanding the cause. Hope it helps! Archit ... View more

Hello @MichaelBell, A different approach could be to refer "Log Codes" as per the check, I could see that error code "code="110306"" does fall under ArcGIS Data Store, screenshot below: However as @MiguelParedes mentioned that type of service you are publishing is not relevant with the error which you are encountering. Probably, a different approach could be to check if the ArcGIS Enterprise is configured to be able to publish the service type which you are trying. I would like to request to run a few of the following checks and we should be able to find more in regards to root cause of this.  Check if the federation validates by navigating to "Portal Administrator Directory"  > Federation > Servers > Select "machinename.domain.com:6443 (id: xxxxxxxxx) -hosted server" > "Validate " under Supported Operations Validate ArcGIS Data Store from either "ArcGIS Server Manager" or "ArcGIS Server Administrator Directory" Try creating a "Feature Layer" from Portal content pane by following the either of the steps mentioned in this document  Create from a template or existing feature layer and launch the developer tool on your browser to understand at which step the failure is occurring  If none of the above helps to narrow down, try switching the ArcGIS Server log level to "DEBUG" (Please be aware that these are detailed logs and cause increased disk consumption. It's recommended that you don't use this level in a production environment; it may cause a decrease in performance.) Hopefully one of these would allow you to narrow down the cause and then a feasible solution. Hope above helps! Archit     ... View more