Latest Contributions by NicolasGIS

Thanks for these explanations. I find your explanations pretty logical and was already playing with airplane mode so as to be sure that Collector does not check the token. So this is the theory. Now in practice, I will explain you why I said that there was no pattern. For example, I left opened Collector during 4 days and did not touch the Ipad. Then, I came back at my office, I checked that Wifi was on, I refreshed the maps of the application and it did work ! No logging out ! I even killed the app, opened it again , then there was written "Connexion en cours" (something like "Signing in" in English) and Collector did open ! So the token has expired and the refresh should have failed but it worked. I have other experiences when it logged out but most of the time it does not logged though it should. Have I missed anything ? Thanks again for your help, ... View more

Hello Derek, Do you know if SAML integration is in ArcGIS Server's road map and Portal for ArcGIS is mendatory only temporarily or do you consider this solution as sustainable ? Thanks, Nicolas ... View more

I don't know which authentification you use but here we are using a Web-Tiers one (SAML) for ArcGIS Online and this problem comes from the validity of the token. I got this answer from ESRI support  : "Collector for ArcGIS is a web based application that although is able to download maps to be used in a disconnected environment, it's not solely meant to be used offline. While having the device on airplane mode for an extended amount of time, you will eventually see that your IDP token is going to expire and Collector will need to re-authenticate in order to stay logged in. This is how web applications are handled, so this is not something that would be specific to Collector - you would encounter it with any mobile application that uses a SAML authentication method". What we did is set up a protocol to log again at specific hour because as the plan is to be able to use Collector also in an emergency scenario, we have to be able to use it anytime in a disconnected environment. I am still a bit surprised by this answer because I was able to keep Collector opened for weeks and playing with it but the token is valid less than a day. This is what is a bit frustrating : there is no pattern ... ... View more

All right thanks. After talking with our IT they have disabled IPV6 on the server and since then we do not have the problem anymore. The thing is, according to our IT, "disabling IPV6 in Windows 2008 R2 is not recommended and not tested\supported by Microsoft" ... So I wish there were a better solution because we might have soon bad surprises. But ArcGIS Server is supposed to be fully IPV6 comptatible : 38707 - Does ArcGIS Server support IPv6? Another interesting thing that our IT underlines is that it seems like the IP of DC (Domain Controler) is truncated by ArcGIS Server  and this is the reason why I guess it is not able to connect. An example from our log : - Failed to return role store. For input string: "1459:201:b56e::150:2d" while the IP adress of our DC is : 2001:1459:201:b56e::150:2d Food for thought ! Cheers ... View more

Same problem here ... Fresh install as well of ArcGIS Server 10.3.1 with webadaptor 10.3.1 on Windows Server 2008 R2 Enterprise SP1 running on IIS 7. ArcGIS Server is configured to use Windows Domain with ArcGIS Server token authentication. Failed to validate user credentials for the user 'XXX'. Failed to return user store. For input string: "1458:210:40::100:e" Any progress made on this subject ? Cheers ... View more

Thanks for your answers and for the bug report. Indeed, it works for me as well when security for virtual directories is disabled. But it is taking a longer time than usual. Though, I still have the 403 error when getting the URL written is the map layers item. Good to know that they are working on it. ... View more

Exactly the same problem with :      - ArcGIS server 10.3.1      - HTTPS only      - GIS-tier authentication      - Feature service with sync enabled I cannot download the map if credentials are stored in the feature layer but it works if they are not stored. When credentials are stored, it is important to notice that I can see layers in Collector but not download them. The error message in Collector is : "The requested URL was not found on this server". When checking the feature properties, URL of the layer follows the following pattern : https://utility.arcgis.com/usrsvcs/servers/......someId...../rest/services/folderName/ServiceName/FeatureServer/X and I have also an error 403 : You do not have permissions to access this resource or perform this operation. Any progress since April ? Cheers, Nicolas ... View more

I am pretty sure there is no way but that would be could if it could be personnalized. ... View more

We found a workaround in case you are interested : Collector with no basemap Of course, it would be better to have an out of the box solution though ! ... View more

Hello Miaogeng, Thanks for your answer but the idea is to push data remotely without having to collect all of them. With an MDM solution (https://www.apple.com/education/it/mdm/) you are able to push apps, configuration ... to a group of apple devices and this remotely ! The idea would be to push up to date .tpk without having to share the file, connecting to itunes ... For this, the application needs to support Managed App Configuration. ... View more

Trent, I have the same error message when I use the GP ServerTools/Caching/ExportMapServer Cache but it works with the GP DataManagementTools/TileCache/ExportTileCache. Have you by any chance tried the wrong one ? ... View more

In fact with the tpk trick, it is as if you have a "no basemap" option. Workflow : 1. Publish a map service with a blank basemap. In the caching option, define the scales needed (until 1:20) if good zoom required, and specify "build cache manually after  the service is published". 2. In the DataManagement toolbox/Tile Cache/Export Tile cache, specify the cache directory of the "cached" service (which is empty but contains some config files including the projection). 3. Copy the very light .tpk on your mobile plateforme. 4. Finally, download  features with the tpk as basemap and you will be able to zoom in until the max zoom you defined everywhere in the map ! Worked for me 😃 ... View more

The group is called "Collector Test". I just send an invitation again in case you did not get it the first time. Thanks, Nicolas ... View more