Latest Contributions by NicolasGIS

@Joshua-Young , do you have the "ArcGIS Data Store 11.5 Reliability Patch" installed ? In my case, if I install it, the service does not start after 12.1 installation in the same spirit as Portal for ArcGIS (cf. https://community.esri.com/t5/arcgis-enterprise-portal-questions/portal-for-arcgis-upgrade-from-11-5-to-12-1-not/td-p/1704601/jump-to/first-unread-message) In C:\Program Files\Arcgis\DataStore\framework\support\arcgis_install_log.txt Mon Jun 01 10:18:42.186 CEST 2026 Forwarding logs to C:\Program Files\ArcGIS\DataStore\framework\etc\service\logs\service-%g.log with file-size-limit of 10 MB, and max-files-count of 5 Mon Jun 01 10:18:42.218 CEST 2026 Forwarding logs to C:\Program Files\ArcGIS\DataStore\framework\etc\service\logs\service-error-%g.log with file-size-limit of 10 MB, and max-files-count of 5 2026-06-01 10:18:51 End of the execution for: customActionCall 2026-06-01 10:18:55 Beginning of the execution for: startService 2026-06-01 10:18:55 The json File has been parsed successfully: C:\Program Files\ArcGIS\DataStore\framework\support\nasetup_properties.json 2026-06-01 10:18:55 Issued startService control signal to ArcGIS Data Store. 2026-06-01 10:18:55 Service start pending. 2026-06-01 10:18:57 Service not started. Current state:1 2026-06-01 10:19:27 End of the execution for: startService In the event viewer: Could you please try again without the patch just for testing ? /cc @JonathanQuinn @CedricDespierreCorporon    ... View more

VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_publication_rel; VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_subscription_rel; VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_largeobject; vacuumdb: error: processing of database "db_s9l67" failed: ERROR: could not open file "base/17619/2613": No such file or directory @Joshua-Young, on my side, I configured ArcGIS server logs in DEBUG, and have the following with my datastore... I guess we should open another thread for that ! I tried 3 times it's systematic on my side. I am currently testing if the issue occurs with an empty relational datastore to see whether this could be data related. <Msg time="2026-05-30T15:33:15,327" type="WARNING" code="110517" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Error during relational store vacuum/analyze maintenance on 'PORTAL.COMPANY.COM'. Failed to execute a SQL script.</Msg> <Msg time="2026-05-30T15:33:15,337" type="DEBUG" code="9999" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="" requestID="">com.esri.arcgis.datastore.common.DataStoreException: Failed to execute a SQL script. at com.esri.arcgis.datastore.model.dbms.PostgresUtil.execPGUtility(PostgresUtil.java:1985) at com.esri.arcgis.datastore.model.dbms.DBInstancePG.vacuumAnalyzeDatabases(DBInstancePG.java:5089) at com.esri.arcgis.datastore.model.dbms.DBInstancePG$b.run(DBInstancePG$b.java:8170) at java.base/java.lang.Thread.run(Unknown Source) </Msg> <Msg time="2026-05-30T15:33:19,170" type="SEVERE" code="110208" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Attempt to update ArcGIS Data Store configuration store failed. Update layers extent failed.</Msg> <Msg time="2026-05-30T15:33:20,416" type="SEVERE" code="110358" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Failed to upgrade geodatabase in relational store. Failed to upgrade geodatabase in relational store.</Msg> <Msg time="2026-05-30T15:33:20,417" type="DEBUG" code="9999" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="" requestID="">com.esri.arcgis.datastore.common.DataStoreException: Failed to upgrade geodatabase in relational store. at com.esri.arcgis.datastore.model.dbms.DataStoreAdminManager.upgradeGeodatabase(DataStoreAdminManager.java:1777) at com.esri.arcgis.datastore.model.dbms.HostedDataStoreAdminManager.upgradeDataStore(HostedDataStoreAdminManager.java:8879) at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.a(DataStoreAdminClientForServer.java:2923) at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.configureDataStore(DataStoreAdminClientForServer.java:1893) at com.esri.arcgis.datastore.client.DataStoreAdminClient$f.run(DataStoreAdminClient$f.java:5017) at java.base/java.lang.Thread.run(Unknown Source) </Msg> <Msg time="2026-05-30T15:33:20,465" type="WARNING" code="110353" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Failed to update license for relational store 'db_s9l67'.</Msg> <Msg time="2026-05-30T15:33:20,723" type="WARNING" code="110208" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Attempt to update ArcGIS Data Store configuration store failed. Cannot update version infomation</Msg> <Msg time="2026-05-30T15:33:20,914" type="SEVERE" code="110369" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Failed to configure 'relational' store on 'PORTAL.COMPANY.COM'. Machine 'PORTAL.COMPANY.COM' is not registered with the 'relational' store.</Msg> <Msg time="2026-05-30T15:33:20,914" type="DEBUG" code="9999" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="" requestID="">com.esri.arcgis.datastore.common.DataStoreException: Machine 'PORTAL.COMPANY.COM' is not registered with the 'relational' store. at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.a(DataStoreAdminClientForServer.java:3151) at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.configureDataStore(DataStoreAdminClientForServer.java:1893) at com.esri.arcgis.datastore.client.DataStoreAdminClient$f.run(DataStoreAdminClient$f.java:5017) at java.base/java.lang.Thread.run(Unknown Source) </Msg> <Msg time="2026-05-30T15:33:20,915" type="SEVERE" code="110303" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Attempt to configure data store failed. Machine 'PORTAL.COMPANY.COM' is not registered with the 'relational' store.</Msg> <Msg time="2026-05-30T15:33:20,915" type="DEBUG" code="9999" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="" requestID="">com.esri.arcgis.datastore.common.DataStoreException: Machine 'PORTAL.COMPANY.COM' is not registered with the 'relational' store. at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.a(DataStoreAdminClientForServer.java:3151) at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.configureDataStore(DataStoreAdminClientForServer.java:1893) at com.esri.arcgis.datastore.client.DataStoreAdminClient$f.run(DataStoreAdminClient$f.java:5017) at java.base/java.lang.Thread.run(Unknown Source) </Msg>   But I think the error happens first in the vaccum log triggered by the upgrade: VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_publication_rel; VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_subscription_rel; VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_largeobject; vacuumdb: error: processing of database "db_s9l67" failed: ERROR: could not open file "base/17619/2613": No such file or directory   But I checked before the upgrade and "base/17619/2613" does exists... Don't know what is happening. To be clear, the issue occurs on my side when upgrading relational datastore. There is no issue with the setup and the service contrary to Portal for ArcGIS ... View more

Hi @GlenterpriseUK , Thanks for your reply. Well, that the thing: I had reported it with the EAC installer... Just trying to warn users here. I won't upgrade in a near future: I am currently troubleshooting problem with relational datastore upgrade now... ... View more

I confirm as well. After uninstalling Security 2026 patch security before upgrading, I was able to successfully upgrade Portal for ArcGIS.  Note that in my case, it failed at first because I had PatchB and PatchC installed. So removing solely PatchC was not enough: I had to remove both PatchB and PatchC. I guess it would be the same with PatchA but cannot confirm for sure. Thanks @Scott_Tansley  ... View more

Support and another ESRI consultant told me that on their side they had tried from 12.0 -> 12.1 and they were successfull. So this one is confirmed but I can't tell for the others versions.  ... View more

Thanks for your reply.  No antivirus on this test VM. Indeed 'repairing' fixes the issue. Then I can access the Portal for ArcGIS and I am prompted for upgrade. But afterward I can no longer access the Portal for ArcGIS once the successful upgrade is over. This time issue seems to be different: service does start and I can successfully restart it. But the database never starts. Nothing is logged. Working with support, we were able to fixe it by updating registry values.  So currently workflow for me so that it works is: - install 12.1 Portal for ArcGIS - after installation and failed startup service, update some Portal for ArcGIS registry values - run the repair tool - run the upgrade steps Seems like there are 2 issues probably both related to a bad installation but both bugs are systematic. ... View more

Yes, 11.5 environment fully patched and Indexer status all good. Issues remains. Thanks ... View more

Here is the content of C:\Program Files\ArcGIS\Portal\framework\runtime\jre\bin: Same as @geoffrey-enterprisemaps. commons-daemon.<date>.log was already attached in the initial blog post. @geoffrey-enterprisemaps , what happens if you 'repair' the installation ? On my side, after running the repair, I can then access the Portal for ArcGIS and I am prompted for upgrade. But then I can no longer access the Portal for ArcGIS once the successful upgrade is over. This time issue seems to be different: service does start and I can successfully restart it. But the database never starts. Nothing is logged. > Portal for ArcGIS new log file created is empty. > No database log created > Nothing new written in 'arcgis_install_log' As Portal for ArcGIS service is started but does not seem to start anything else (no database), I had a look in: C:\Program Files\Arcgis\Portal\framework\runtime\tomcat And there a "ws.txt" file which as been updated and that contains the following: """ Using CATALINA_BASE:  "C:\Program Files\Arcgis\Portal\framework\runtime\tomcat" Using CATALINA_HOME:  "C:\Program Files\Arcgis\Portal\framework\runtime\tomcat" Using CATALINA_TMPDIR: "C:\Program Files\Arcgis\Portal\framework\runtime\tomcat\temp" Using ARCGIS_JAVA_HOME:        "C:\Program Files\ArcGIS\Portal\/framework/runtime/jre" Using CLASSPATH:      "C:\Program Files\Arcgis\Portal\framework\runtime\tomcat\bin\bootstrap.jar;C:\Program Files\Arcgis\Portal\framework\runtime\tomcat\bin\tomcat-juli.jar" =2048" " was unexpected at this time. """   Thanks ... View more

Thanks for reaching out. Yes, it does. Same account that was running 11.5. And I doubled check following your message, and it does. ... View more

Yes please! Ask to be attached to BUG-000173313 and then escalate to complain how critical it is ! It’s still not fixed in 12.1 so already 3 versions after it’s been posted here. Need more users complaining I guess! ... View more

Thanks for your quick reply and fix @OmarKawach ! ... View more