Latest Contributions by GeoJosh

Hi @LouEarly, Is this issue present on all components or just the component that you have pictured? If the former, please log into ArcGIS Monitor as an administrator and click Administration > Database and click "Run now" under "Data Retention Policy". Then, run one of your component's observers again and see if the chart is populated. Josh ... View more

Closing pending response from user. ... View more

Hi @valenj88, What URL are you using to register the ArcGIS Server site? (e.g. private port vs. web adaptor). I have successfully registered an ArcGIS Server site with 10,000 services, so I don't think this has to do with the number of services. This sounds more like a communication issue between the machine where Monitor is installed and the ArcGIS Server machine. EDIT: Another suggestion from a colleague: in a browser, try accessing the hosted folder from the server's admin endpoint (https://server.domain:6443/arcgis/admin/services/Hosted). Does this take an unusually long time to load? (>1 min) If so, please try restarting the associated ArcGIS Data Store service and then try registering again in Monitor. Josh ... View more

Hi @YuriiPaneiko, According to this documentation, the CloudWatch Agent should be configured to collect Basic metrics. Can you reconfigure the agent in this way and let me know if the problem persists? Josh ... View more

Hi @YuriiP,  Have you configured CloudWatch Agent on the EC2 instances as outlined in this documentation? Josh ... View more

@AntheaTung, I believe this should work. Can you submit a case with support so we can dig deeper into what's happening? Josh ... View more

@MichaelRobb, Can you please submit a support case for this issue? The solution to this issue depends on a few different environmental factors that should be investigated before proceeding, and an analyst will be able to help determine the best course of action. Shoot me a message with the case number after it is submitted and I will work with the analyst to get the information we need. Josh ... View more

Hi @MichaelRobb, If you open Services on the machine where Monitor will be installed, do you see an existing ArcGIS Monitor service? Josh ... View more

Hi @Craig_Lunde , Can you submit a support case for this? An analyst will be able to help determine what's going wrong better than I can over the forum. Josh ... View more

Please upgrade to 2023.2 at your earliest convenience and let me know if the issue is still happening. ... View more