Latest Contributions by MarkBockenhauer

Joe, So far the only way I have been able to reproduce your situation is to disconnect my computer from the internet. On the computer that fails to load basemaps, are you able to get the information back in a webbrowser using this URL: http://www.arcgis.com/arcgisuris.xml The information in this .xml file is what ArcGISConnection uses to determine if there is a connection, an then points ArcGIS Explorer to the appropriate sources for information. -mark ... View more

Jerry, I need to research this. I can build Add-ins with Visual Studio 2010 and ArcGIS Explorer 2500. At this time I do not know what causes the problem explained in this forum post. -mark ... View more

Joe, I have not repro'd this issue yet, but, once I get into the office, I plan to set it up as you have it (to repro), then I am going to apply this patch to ArcGIS 10.1 sp1.   http://support.esri.com/en/downloads/patches-servicepacks/view/productid/160/metaid/1952#bugs  It might resolve the ArcGISConnection issue. -mark ... View more

Joe, What version of ArcMap including service packs (if any) do you have installed on the machines that exhibit the empty basemap gallery? ArcGIS Explorer desktop 2500 should work in conjunction with with any version of ArcGIS Desktop installed or not installed on the machine.  That said, we may have missed a conflict. (ArcGIS Explorer desktop 2500 should not be used on a machine that has previous version of ArcGIS Explorer desktop installed, the cache files will clash, ("invalid layer in basemap" message is a sign of this, delete cache and use only one version of explorer to resolve... if you see this message.  Or if for some reason the connection to http://services.arcgisonline.com/arcgis/services  is broken you will also see this message.) When you start ArcGIS Explorer you should see an ArcGISConnectionBin.exe start up.  You should see this listed in the task manager processes.  You will also see this in the system tray, and the status should say "Connected to ArcGIS online" or if you are using a portal or signed into an ArcGIS online subscription it will connect to those on start. [ATTACH=CONFIG]21817[/ATTACH] I assume that all of these computer are on the same network, since some of the computers work, we can likely rule out a network setting that would be blocking connection. What is the status of your ArcGIS connection on the computers that do not work?  Is the ArcGISConnectionBin.exe even running? For the "no default map" issue: On the machine that does not show a default map on start, if you click "New" on the file menu, do you get a default map? We did change how the defaultmap and basemap gallery are loaded from previouse releases.  The content is now sourced from ArcGIS online. -Mark ... View more

Do you want to give ArcGIS Explorer 2500 a try? The first row in the default ArcMap popup is the Display Expression defined for the field.  ArcGIS Explorer 2500 is showing the expression the same as ArcMap. -Mark ... View more

Joez, The thinking on ArcGIS layers (layer packages and layer files) is that they were authored a specific way, so ArcGIS Explorer does not provide options for changing the popup parameters. -Mark ... View more

Sveinung, I sounds like you are encountering two issues. 1.  The locator you are using crashes when added. 2. Searching for a Place using ArcGIS online finds the place, but does not correctly zoom to it. For 1, does the crash occur if you add the following locator. http://www.arcgis.com/home/item.html?id=2762115db7974238aac21d5d0720a769 For 2,  Does this occur with all places you find? (ex. Search for "Redlands' and it zooms to 0,0) Thanks, Mark ... View more

It is part of one setup for the 2500 release.  The default is "all users" if you click through without reading the panels, but you can click the radio button for "only me." mark ... View more

Does this URL return for you? http://www.arcgis.com/arcgisuris.xml you should see: <?xml version="1.0" encoding="UTF-8"?> -<ArcGISOnlineURIList> <Name>ArcGIS Online</Name> <Base>http://www.arcgis.com/</Base> <Secure>https://www.arcgis.com/</Secure> <Update>http://www.arcgis.com/updates/</Update> <PingTest>http://www.arcgis.com/</PingTest> <BasemapQuery>owner:esri%20title:%22ArcMap%20basemaps%22</BasemapQuery> <GlobeBasemapQuery>owner:esri%20title:%22ArcGlobe%20basemaps%22</GlobeBasemapQuery> <SpeedTest>http://www.arcgis.com/arcgisexplorer500/support/downloadtestfile.zip</SpeedTest> <BingAdaptor>http://serverapi.arcgisonline.com/veadaptor/production/</BingAdaptor> <NewAccount>http://www.arcgis.com/home/signin.html</NewAccount> <ForgottenPassword>https://webaccounts.esri.com/CAS/index.cfm?fuseaction=Login.ForgotPwd.ShowForm</ForgottenPassword> </ArcGISOnlineURIList> My first thought is that something is blocking or redirecting access to the content.  Once explorer gets the above information (note if you are signed into and organization or using a portal the returned information will reflect what your logged into) the URLs are built up to load the galleries and point to the defaultmap. It may be helpful to trace the http: calls that are made when ArcGIS Explorer starts up. You should see all of these successfully returned. http://www.arcgis.com/arcgisuris.xml http://www.arcgis.com/arcgisuris.xml http://www.arcgis.com/arcgisuris.xml http://www.arcgis.com/arcgisuris.xml http://www.arcgis.com/sharing/accounts/self?clientAppType=desktop&culture=en-US&f=json http://www.arcgis.com/arcgisuris.xml http://www.arcgis.com/sharing/community/groups?f=json&q=title:%22ArcGIS%20Explorer%20Desktop%20Basemaps%22%20AND%20owner:esri_arcgisexplorer http://www.arcgis.com/sharing/search?f=json&q=(group:8bf82962492c4421a68b44642a9716bb%20AND%20(type:%22Explorer%20map%22)%20AND%20(tags:DefaultMap%20en-US)) http://www.arcgis.com/arcgisuris.xml http://www.arcgis.com/sharing/content/items/e615c3ab9f0c45fa8c0dba798b0ded78/data http://www.arcgis.com/arcgisuris.xml http://ago-item-storage.s3.amazonaws.com:443 http://www.arcgis.com/arcgisuris.xml http://services.arcgisonline.com/arcgis/services http://services.arcgisonline.com/arcgis/services http://services.arcgisonline.com/arcgis/services http://services.arcgisonline.com/arcgis/services http://services.arcgisonline.com/arcgis/services http://services.arcgisonline.com/arcgis/services http://services.arcgisonline.com/arcgis/services http://services.arcgisonline.com/arcgis/services http://services.arcgisonline.com/arcgis/services http://www.arcgis.com/sharing/accounts/self?clientAppType=desktop&culture=en-US&f=json http://www.arcgis.com/sharing/community/groups?f=json&q=title:%22ArcGIS%20Explorer%20Desktop%20Basemaps%22%20AND%20owner:esri_arcgisexplorer http://www.arcgis.com/sharing/search?f=json&sortField=numViews&sortOrder=desc&num=50&q=(group:8bf82962492c4421a68b44642a9716bb%20AND%20(type:%22Explorer%20map%22)%20AND%20tags:en-US%20Basemap) http://www.arcgis.com/sharing/content/items/394caf40c9224edf9c001f7800292340/info/thumbnail/imagery.png http://www.arcgis.com/sharing/content/items/5c88ea4fba6544078436f53295549b60/info/thumbnail/imagery-with-labels.png http://www.arcgis.com/sharing/content/items/2c8ea66bf01c42d6a6ece79290c11b1d/info/thumbnail/us-topo.png http://www.arcgis.com/sharing/content/items/d28aa9d8cdd44c8bb1d7fd9bf48a355e/info/thumbnail/streets.png http://www.arcgis.com/sharing/content/items/e0f770e500a942fbab1ea6ac7415f6d1/info/thumbnail/openstreetmap.png http://www.arcgis.com/sharing/content/items/1909d88c3adc4b628648596501859327/info/thumbnail/__lambeau_public_ArcGISonline_Explorer_Basemaps_en_Physical.png http://www.arcgis.com/sharing/content/items/458fe3fd55314e378e4bbe1230f2edf6/info/thumbnail/national-geographic.png http://www.arcgis.com/sharing/content/items/8982fd03b2674e0ca05b79091cc3d3ad/info/thumbnail/terrain.png http://www.arcgis.com/sharing/content/items/730721372d4a4188ac3ac93d22a22cb7/info/thumbnail/bing-aerials.png http://www.arcgis.com/sharing/content/items/2e024bdf572b49ed9cc9771ada48c2d0/info/thumbnail/bing-aerials-labels.png http://www.arcgis.com/sharing/content/items/de8cc05de9f344698dc60275a2204a81/info/thumbnail/light-gray-canvas.png http://www.arcgis.com/sharing/content/items/58ae5d1e489e48eb8a187c4ff6f21faa/info/thumbnail/oceans.png http://www.arcgis.com/sharing/content/items/e401dbacc6fa478baaa5e240f991eeb7/info/thumbnail/bingroad.png http://www.arcgis.com/sharing/community/groups?f=json&q=title:%22ArcGIS%20Explorer%20Desktop%20Basemaps%22%20AND%20owner:esri_arcgisexplorer http://www.arcgis.com/sharing/search?f=json&sortField=Title&sortOrder=asc&num=50&q=(group:8bf82962492c4421a68b44642a9716bb%20AND%20tags:en-US%20LayerGallery) http://www.arcgis.com/sharing/content/items/868b043f806a44c0aacb1b62b6585cc0/info/thumbnail/delorme.jpg http://www.arcgis.com/sharing/content/items/3a9336acc6a0406598080494dc6156f3/info/thumbnail/labels.jpg http://www.arcgis.com/sharing/content/items/71431f0ad2e2410196683dbff1cff7a4/info/thumbnail/labelsbalck.png http://www.arcgis.com/sharing/content/items/728952e5fbd74961ad54ffaec84e318f/info/thumbnail/zones.jpg http://www.arcgis.com/sharing/content/items/18fc16d915b24500b4514d7f3b0f0082/info/thumbnail/density.jpg http://www.arcgis.com/sharing/content/items/409eda1577ea428ba02d21a75671adc0/info/thumbnail/growth.jpg http://www.arcgis.com/sharing/content/items/c9a3c283f6a14a86865f3571a1987ea3/info/thumbnail/topo.jpg http://www.arcgis.com/arcgisuris.xml The thumbnails listed above get loaded into the gallery. Also if you use Search in ArcGIS Explorer, and search for "owner:esri_arcgisexplorer"  Does it return content from ArcGIS online? Mark ... View more

Mark, When the download becomes live will the Data expansion pack become available to? Thanks Yes,  In the existing 1750 URLS you can replace 1750 with 2500 to get them. The Esri website pages should update some time today. Mark ... View more

For ArcGIS Explorer 2500 a change was made to pull the basemap from ArcGIS Online. The basemap and layergaller items are pulled from: http://www.arcgis.com/home/search.html?q=owner%3Aesri_arcgisexplorer&t=content Do you have access to ArcGIS online? The Bing basemaps are also included. Mark ... View more

For those that can't wait any longer... http://gisupdates.esri.com/ArcGISExplorer/Build2500/ArcGISExplorerDownload.exe The Esri webpages and resource centers will be rolling over in the next couple days but the download links are live. Thanks for you feedback during the course of this release and please do continue to provide your good ideas. The ArcGIS Explorer team is also interested in how you use ArcGIS Explorer, what is the most important functionality to you and your organization?  What would make it better?   Post it in this thread, or if you don't feel like sharing with the world you can always e-mail me directly.  For help with using the software or problems encountered, please use the general ArcGIS Explorer desktop forum, rather than this thread or e-mailing me directly. Thanks, Mark ... View more

Eric, No, 1750 is ArcGIS 10 compliant.   The next release of ArcGIS Explorer (2500) will be able to view ArcGIS 10.1 geodatabases and layer files. Mark ... View more

John, The ArcGIS Explorer 2500 SDK remains unchanged.   An add-in developed with 1500 will work in 2500. Mark ... View more

Mike, Yes, the same key is being used for all versions of ArcGIS Explorer that support the Bing basemap. Mark ... View more