Latest Contributions by RussRoberts

You can embed a set of credentials on a token secured service by going through My Content > Add Item. Then you can add the feature service URL and the dialog will update to ask you if you want to save credentials on that layer and not prompt the users of the service or have it prompt always. Then add it to the web map, save it and when you open it up in the app you shouldn't see a prompt if configured that way. Russ ... View more

Where are you seeing the download fail? Is your map 100% compliant with being downloadable i.e has only 10.2.2 ArcGIS Server services with sync or export tiles enabled or you have hosted feature services with sync enabled? Russ ... View more

Once sync is enabled on a hosted feature service it cannot be disabled. So if you are seeing it greyed out it is already enabled. Are you seeing an issue in AGOL or in Collector? Thanks Russ ... View more

So the issue with signing in and being signed out could be do to the device having some very low connection and not being fully disconnected and it is trying to sign in after being shutdown(manually or by the OS) which will have you sign back in to renew your session. We are working on improving this and hopefully end the main issue you are running into. To work around this try signing in when you are in a connected environment and going into airplane mode and you should be able to launch the app and not be prompted to sign back in or hang at signing back in. Regarding the crash you can grab the logs on your device and send them to me and we can investigate that issue. You can see my reply in this thread which outlines the steps to take to grab those crash logs. http://forums.arcgis.com/threads/106687-Offline-map-use-can-download-to-device-but-then-cannot-access-in-field Let me know if you have any other comments and questions. Russ ... View more

If you are seeing a crash you and private message me the crash logs and we can look into the issue. To retrieve a crash log follow these steps: 1. Sync with iTunes Crash logs are transferred to iTunes whenever you sync your device. Plug in your device, and launch iTunes to complete the sync. 2. Open any Windows Explorer Window (My Computer, My Documents, etc.) Enter %appdata%, and press enter Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices') You should see a CRASH file that starts with Collector_ You can open up that crash file in text editor and copy and paste that info into a private message to me. Thanks Russ ... View more

Yup this issue is fixed in our upcoming 10.2.3 update. Attachments taken in a disconnected map will have .jpg with the attachment. This update should be coming out very soon. Russ ... View more

You currently cannot extend the collector app. I would recommend logging this under ideas.arcgis.com and we check out that site to see any enhancements we can make to the apps. Thanks Russ ... View more

If I could see a sample of the service that would be great and I can investigate the issue. I would also recommend logging an issue with support and seeing if you can work with them and reproduce this issue. Russ ... View more

I would check to make sure your service you are taking offline does not have any SQL reserved words or geodatabase reserved words. If you share your service I can take a quick look. Russ ... View more

Yes you will see the editor/creator fields populated with the correct user when you sync back to your service. The service will have to be token secured if coming from your ArcGIS Server. The issue with the attributes being non-editable because of ownership has been fixed in our upcoming 10.2.3 update but it will not bring full support for the ownership and editor tracking in hosted services. Russ ... View more

It sounds like the service you are using has editor tracking and ownership controls enabled on the hosted service. This current version of the app does not support those feature service capabilities on hosted services. If you disable those check boxes on the hosted service item detail page and re-download the map you will be able to collect right away and not have to do a collect then an edit. Russ ... View more

Copied layers are only in the web map. You can open up a layers overflow of tools and you will see the option to Copy Layer which will just add the same layer into the map again. Editor Tracking is supported on a 10.2.2 version of ArcGIS Server feature service http://doc.arcgis.com/en/collector/android/create-maps/faqs-create-map.htm#anchor10 Russ ... View more