Latest Contributions by RussRoberts

We are aiming to have a release out before the UC. ... View more

This issue has been addressed and will be in our next update. Russ ... View more

Could you enter a support ticket and try to give them the exact set up of your Portal, Server, data setup and they can help you debug this further. Russ ... View more

Have you been able to use other services with attachments and take it offline? Russ ... View more

And the server supporting the portal is 10.2.2? Russ ... View more

Do your maps have an editable feature service in them? The Collector will only show maps that are created by the account signed in with and maps shared to accounts through groups. It will not query the entire org/portal for maps. Russ ... View more

Which folder did you go to? You will see a folder with the username and inside that will have a subfolder with the  web map id that will match the one you see in the web map URL when you look at it in the browser and in that folder will be the .geodatabase file. Copy the web map folder on to your desktop and in the script enter the file location to the .geodatabase on your computer and have a .gdb ready to transfer it into. Russ ... View more

Create local copy is not the exact same as what the app is doing. Can you check that archiving is enabled on the attachment table? Russ ... View more

I cannot reproduce this issue on portals or hosted services. Its only happening when you are downloading an area that has features with attachments? Areas with features that have no attachments work? Russ ... View more

Do you know roughly the size of the amount of data you are trying to sync? We have an issue with Android with syncing larger amounts of data and it will be fixed in our upcoming update. Russ ... View more

Sorry Andrew, I did not see your post from earlier today. What error are you seeing? Are you using Hosted Service or ArcGIS Server 10.2.2? Are you using iOS or Android? You can try to use the python script listed here which will take your collected features and bring them into a geodatabase. This works with newly created features. http://forums.arcgis.com/threads/107488-Offline-works-in-ios-but-not-android Also I recommend you contact support if this is an urgent issue and they can help you try and sync the data back. Russ ... View more

You could try copying over the folder from the one Android device where it is not syncing and paste it into another android device with it working and it should pick it up and that way we can determine if the sync is just related to the device. You would copy the data at the account folder under ArcGIS_Collector >offline_data and then paste it under to another device in that same offline_data folder and when you start the app sign in with the same account the was used to download it and try to sync the features there. Do not use the remove option on the manage section of the app. This will remove the replica ID from the service and will break the link from the service to the GDB. Russ ... View more

When taking a map offline and you are defining the work area and level of detail it will only go off of the map extents and not current location. When you open the map either before downloading or after downloading and location settings are enabled you will zoom to your current location. Russ ... View more

Is there a way for us to test out this service and web map and we can debug this further? Thanks Russ ... View more

If you collected new features and not edited features you can use a python script to copy the stuff into a gdb and you can merge it into the data you already have. Can you try force closing from the device settings and trying to to relaunch the app and sync? Thanks Russ ... View more