Latest Contributions by RussRoberts

That is an error from the server and we are working with the server team to see why that message is being sent. Are you seeing it every time you try on iOS. When I try on iOS it is downloading for me without any error message. ... View more

Thanks, I am looking into it now. I am seeing the service unavailable message randomly. It seems like the Company Stands service stops responding. I am looking into the issue and it would be great if you could keep the map and the service Company_Stands available for me to test against. ... View more

Can you share your map and services to a group and invite Collector4ArcGIS and I can take a look at the issue. Just post back the group name so I know which one will belong to this issue. Russ ... View more

You just need a ArcGIS Online org account to access tiledbasemaps. You will still hit the same 100,000 tile limit. You could copy a downloaded basemap from the Collector, bring it into ArcMap and mash it up with your own layers and generate a new tpk which can then be sideloaded onto the device. ... View more

right under verbose should be the debug option. The sync is bi-directional so when you are uploading the sync with 200 features with attachments back to the server it is also trying to download any changes so all other previously sync data will be coming down to  the device which could take some time. I will try and repro this with my celluar iPads with cell data plan disabled. ... View more

Are you seeing both small and large syncs failing? If you could provide the error message you see on the screen when the sync fails that can help us determine the issue and because you are using server I would enable debug logging and see if the server returns any info as to why the sync is failing. ... View more

There is not a size/feature limit with Collector 10.2.4. We did have a limit on Android in 10.2.3 but that was fixed in the 10.2.4 update. For #1 enabling debug logging on the server can help see if the issue with the sync coming back in is server related. #2 we do have that python script that was posted in the older forums which worked well features that are being created . We are also working on other solutions that can help sync the data back through your service. ... View more

Its not a bug, we do require an editable feature service to make a map Collector ready. We could make it more visible at the authoring level that the map is ready to be used in the Collector. ... View more

You will need at least one editable layer in the map to have it appear in the collector. You can turn that layer off on the content control and it will not show up in the map until enabled under the content control in the app. ... View more

You need to have all layers with full editing enabled to be able to download them with the exception for version data will be read-only always in this current release. If you want your editable data to be read-only in the web map you can disable editing. When you do this the layer will not be editable when the data is downloaded. ... View more

Currently there is no way to have the sign in account used to access the Collector be used against an On-Prem Server. If you are using Portal for ArcGIS you can federated your server with the Portal and that can leverage a single sign on. Another thing you could do is create a Feature Service item for the secured AGS service and embed credentials with that but that will only be able to leverage one account at a time. Russ ... View more

Can you share the service and map with me and I can take a look? You can share the service with Collector4ArcGIS. I tested a couple maps and the order matched iOS. ... View more