Latest Contributions by CarolGhostine

Hi Adam, Yes, the latest update's product version remains at 10.1.1.142. The next release with the new "feature" updates will be version 10.2. Here is a link to a recent blog post that outlines the new features that will be available in 10.2 for those interested. http://blogs.esri.com/esri/arcgis/2013/10/22/updates-to-the-operations-dashboard-for-arcgis/ Thanks, Carol ... View more

Hi, There is a difference between a 30day trial and registering your global account. The 30 days trial creates a trial organization which is required by Operations Dashboard. Registering your global account created a public account which is not part of an organization. Here is the link you should use. http://www.arcgis.com/features/free-trial.html -Carol ... View more

Hi , Yes could you please open a new ticket. If you still have the previous support ticket with information could you please private message those details to me. Thanks Carol ... View more

Hi, Could you please share the web map / services that are used in the Operation View. I can open the operation view however it is telling me that some data sources are not accessible. Thanks Carol ... View more

Hi Thomas, Could you share your map and provide the link to it please. If you zoom in or out does the map redraw correctly or is it still white? Thanks Carol ... View more

Hi, If you are having issue using Operations Dashboard behind a Proxy server could you please log a Support Ticket with as much details about your network environment i.e. type of Proxy server, what type of authentication you are using...etc. The more information we can gather on your setup/issue would assist us in trying to address this problem. Thanks Carol ... View more

Hi, To verify your version of Operations Dashboard , click on the File menu --> Account --> Product version will appear in that window. The user should be prompted if there is an update to the application. There have not been any updates since 10.1.1.142. -Carol ... View more

in the "OperationsDashboard.exe.config" file on your local system Change this line from <add key="portalAuthentication" value="token" /> TO <add key="portalAuthentication" value="networkIWA" /> Note: There will be a deployment tool for operations dashboard released in the future with Portal so you will not have to make these manual edits. ... View more

Tatiana, Could you double check that the portal URL in the config file is your Portal URL and not your ArcGIS server URL. If you don't mind could you please private message the exact content of your config file. Thanks Carol ... View more

Hello Tatiana, What version of Portal are you running and what authentication is configured on the Portal? Thanks, Carol ... View more

Hello VTG, The feature service has been refreshed to address the crash you have been observing in Dashboard. Please try it out and let us know if it is functional. Thanks Carol & Russ ... View more

Hi Benoit, Could you please make your webmap shared to everyone if you dont mind, as I cannot open the dashboard you are using. Thanks Carol ... View more

Hi Benoit, Can you share your operations view with everyone so I can take a look and also provide the name to your view. What OS are you using to run Operations Dashboard? Do you have .Net 4.5 running on your system? Thanks Carol ... View more

Hi Tim, Sorry for the delay. Unfortuantely I still cannot replicate the zooming issue here. Could you share your Operations View and email the link please cghostine@esri.com Thanks for your patience Carol ... View more

Hi Tim, Does the "Zooming Issue" happen when using another operation view? Do you see this problem on another Win7/8 system? Could you send a video capture on how you reproduced this problem? Thanks Carol ... View more