Latest Contributions by Kylie

Thanks for the feedback, Katie.  Just to check... are you using areas that were defined as part of authoring the map, or are they areas that you defined in Collector? You can rename areas that you define in Collector (but not those prepared for you) - after downloading the area you define, use the overflow menu (...) and tap Rename Area. ... View more

How are you creating the arrow symbol? ... View more

Hi Sam - I haven't worked with MMPKs in Explorer much of late, so I'm tagging a few other folks who'd better be able to help you: Mark Bockenhauer‌ Joel Whitney‌ ... View more

Hi Aaron - This is something we are targeting for the next release of Explorer on Android, expected later this year. If you are interested in testing it out, please send us an email at [email protected] and we can get you involved in the beta once one is available. ... View more

Seeing these messages, I would guess that something with your layer has changed. If that's not the case, I'd recommend calling Support and opening a case with them. ... View more

Hi Francisco - After you republished the data, did you restart Collector and then try to use the map with the republished layer? ... View more

Hi Chris -- we've seen some issues with editor tracking fields that are affected by how the layer is created. How was your layer created? In Pro and published to ArcGIS Online, or within ArcGIS Online? Could you share the list of fields your layer has, or if possible your layer with Collector4ArcGIS (the easiest way is to create a group, share the layer with the group, and invite Collector4ArcGIS to the group).  Another thing you can try is enabling logging in the developer settings on the iPad (triple-tap on your user name in the profile, and you'll see a "developer settings" option appear). You can enable logging in the developer settings, then reload the map, and see what information you learn. (Hope all is well! ) ... View more

I'm glad you have a workaround. I just want to mention here that while it will work, the workaround should be considered temporary as those layers aren't designed for referencing directly. The regular basemap should work, and will once we fix this issue ... View more

Hi Jacquie -- I'm seeing that the features were downloaded, but as they are displayed under the streets, it's hard to tell. I tapped at the location where I knew one was, and then I did see the details for it. So it is there. I've logged this as an issue. ... View more

This is done with a Join view (joining the hydrants and the related records) that is added to the map and symbolized (in this case, as a green circle) and has a refresh interval. This sounds like what you are doing, but the one thing that might be missing is we set a refresh interval of .1 minutes on the join layer -- this is how it appears so quickly when an inspection is added. Keep in mind that using a join view won't work offline - since the "Try it" maps doesn't support offline use, that was ok for our example. ... View more

I tried taking an area of your map offline on my iPhone with Collector 19.1.0 and it downloaded successful, but it also shows the streets. I made a copy of the map, and when using that map without downloading it (but using it connected) I do see the imagery. I downloaded a map area (on my device, not defining it through ArcGIS Online) and then I see the streets.  I also reproduced this in another map using the Imagery Hybrid basemap in the default basemaps group of ArcGIS Online, so my feeling now is that it is tied to that basemap. Let me dig in a bit and get back to you. ... View more

I see you are using a map area that you defined in ArcGIS Online, and that downloading it shows the streets basemap. Did you ever use the streets basemap in your map? The map areas don't update automatically, so if it was created while you were using the streets basemap, and then you changed the basemap of the map, you'd have to update the map area to get the change to the map. Another way to test this would be to make a new map area and see if it shows the same issue. ... View more