Latest Contributions by ScottBall

Hi Luis - you may want to try your question over on the ArcGIS Maps for Office​ group. Also remember you can get in touch with our support team at Esri Support​. ... View more

Hi Mark - are you changing from one Portal to another Portal? Or are you changing the connection from a Portal to ArcGIS Online? Just trying to get an idea of what endpoint you're trying to change the connection to. If you're changing to a Portal, make sure you have the Portal resources installed on the Portal before trying to connect to it. The add-in definitely shouldn't be crashing - we'll need to look into that - but I'm curious if this is an issue of missing Portal resource files. Read more here and download Portal resource files at http://www.esri.com/office​ (if you need them). ... View more

Hi William - thanks again for providing the workbook to help us figure out what was going on. It appears to be an isolated case where something got corrupted within your workbook(s). We noticed that when our code requested a particular object within the workbook, Excel crashed. We tested this by writing a completely new app that only performed this one request - and again, Excel crashed. We were able to clean the corrupted object out of the workbook and it seems to be working just fine. We will provide this clean workbook back to you. For the future, we are going to add some code to check for corrupted objects and handle them more gracefully. Our add-in ideally should not cause Excel to crash in any circumstance - so we are going to trap the error and provide a warning that we can't work with that particular workbook. Thanks so much for helping us find and fix this issue. ... View more

Thanks for sharing your feedback, William. I'll pass this info along to our dev team and we'll look into it. It usually is quite helpful if they can test using the workbook that caused problems - if it would be possible to get one of your workbooks that caused a problem, please email it to me at [email protected].  ... View more

Does this happen in every workbook, or is there a specific workbook you use that you've noticed is problematic? ... View more

Hey Mike - no, the second error was not reproducible. If it continues to give you trouble you may want to contact support directly.  ... View more

Hi Victoria - I haven't heard of this issue before. I'm sorry to hear you've been dealing with it for so long; your best bet is to contact support​ at 888-377-4575. They are best equipped to troubleshoot your issue and, if it turns out to be a bug, get it documented and sent to the development team for a fix to be created. ... View more

I just got notification that this issue has been reproduced internally and confirmed as a bug. It is being logged into our bug-tracking system and will be passed to our development team to be fixed. Thanks for reporting it! ... View more

Thanks for the screenshots, very helpful. I've asked that an analyst follow up with you to figure out what's going on. ... View more

Hey Mike - we haven't seen this before. Thanks for bringing it to our attention! I'll get it over to our support team and ask that they follow up to get this potential bug reproduced, logged, and sent to our dev team for a fix. ... View more