Latest Contributions by JeremyWright

Randy, Can you provide the versions of Explorer that do work in your experience?   Also ArcGIS Pro version you tried?  Regards, Jeremy W. ... View more

Thanks Justin. I've been in contact with Microsoft this AM and I've added your configuration to the affected platforms list. I'll let you know more once I've received any other info from them. Regards, Jeremy W. ... View more

Hello everyone, I wanted to let the thread know that Esri's developers and product engineers on multiple teams responsible have worked together to debug the root cause of this issue. ESRI ANALYSIS: Based on the debugging and some experimentation we determined that a change to GDI32.dll in specific patches to Windows 8.1/Server 2016 and Windows 10 caused a Windows GDI function to fail where it previously worked correctly.  This defect can also be experienced or reproduced by opening EMF files referencing a font even in Microsoft Paint, even with no Esri software installed, so it seems clear that it is a system issue, not an issue in Esri software. ESRI ACTION TAKEN: Based on this info and our analysis we've provided details of the bug to Microsoft Premium Support and started a case with them under "urgent" severity to request a resolution. AFFECTED ENVIRONMENTS: Any machines with KB4503276 or later (for Windows 8.1 and Windows Server 2012 R2) Or any machines with KB4503286 or later (Windows 10)   Note: You can see in the aforementioned KBs affected file lists that gdi32.dll is updated with this change. WORKAROUNDS: In the meantime the known workarounds are either to go roll back the KB fixes listed on your windows OS, or to use the workaround of publishing from Pro instead of ArcMap.  Pro uses a different code path that is not dependent on GDI (this is part of the reason we built Pro in the first place) so it should be unaffected by this bug. NEXT STEPS: I will update the thread once I have more information or further details from Microsoft.  Feel free to continue to report the issue to support with details of your environment including windows version/build (you can type "winver" at a command prompt to get this information) and/or whether you've applied the aforementioned KB patches. Please let me know if you have any other questions regarding this issue in the meantime. Regards, Jeremy W. Desktop Visualization Team MORE DETAILS FOR THOSE WHO MAY BE INTERESTED: GDI32.dll function "PlayEnhMetaFileRecord" fails, when called for "EMR_EXTCREATEFONTINDIRECTW" record.  This is the function used to "hydrate" a font from the font file when it's referenced in a GDI stream.  ArcMap uses fonts for all of its symbols, thus the reliance on this GDI function versus ArcGIS Pro, which uses vector geometries directly. ... View more

Esri Canada's tech support contact page is https://support.esri.com/en/contact-tech-support#ca ... View more

Marcel, I checked with support folks and they don't have any incidents in your name since 2017.  Did you receive a reply with an incident number when you emailed this to support? ... View more

more detail would be appreciated -  1. what error message do you get from Adobe Acrobat 2. What version of ArcGIS Pro did you export from?   3. Have you contacted Esri Support about the above errors you're receiving? ... View more

Marcel, Can you please clarify your statement above?  are you reporting that Adobe Acrobat can't open exports from ArcGIS Pro if there is no transparency? Regards, Jeremy W. ... View more

Blair, Let me ask my developer (who was the one in contact with Adobe) to inquire again. J ... View more

Does the pdf look ok in reader, just not in browsers? ... View more

Kathy, Open the pdf in adobe reader then hit ctrl-d to open up document properties. Go to the fonts tab. Does the listing say "embedded subset"? Regards, Jeremy W. ... View more

Let me correspond with the product team responsible for the reports functionality and get back to you all. ... View more

ArcGIS Desktop did not natively support transparency in PDF exports - all of the layers that had alpha were flattened and rasterized together into a single image with no alpha included. Pro now allows for native support of transparency for both raster and vector features, and that's why this issue is visible in Pro exports and not in Desktop exports. We did not receive an ETA from Adobe on a fix, but they did give us an internal tracking number which we will use to follow up on the issue with them. ... View more

Daniel, As suggested above please provide repro case to Esri Support so a developer may evaluate why this DAE fails to import. J ... View more

Jonah, I'll email you directly and you can send me the TIN so I can see if I can repro the problem. J ... View more

Hello everyone on this thread.  I thought I'd jump in to provide some clarity on this topic. Bottom line: we definitely want an option to reduce file size while still maintaining the vector data as vector with native transparency.  We weren't able to achieve this goal in time for 2.3, so what will be available at the 2.3 release is a rasterization option "Output as Image" - which provides some relief for file sizes in the case where vector data volume (e.g. number of vertices/segments) is very high and therefore creates very large PDFs. To clarify some of the myriad concerns brought up on this thread since Jeff's post: 1.  There should be no degradation (other than of course any aliasing encountered due to the resolution of rasterization vs pure vector features) with the "output as image" option.  Not sure why this is being mentally conflated with Sharing to a Web Map, but that's probably where this misconception comes from. 2.  EAP = early adopter program, akin to Beta.  If you're in the Beta program you're already aware, if not, ask your Esri rep if you want to participate.  We highly value Beta program participation as it provides great feedback for all areas of the software, especially for users with unique workflows or data not easily emulated in test environments. 3.  Yes of course we want to do more than the stair-stepped downsampling that was "built in" in ArcMap, as that was the bug we strove to fix in Pro exports in addition to native support for transparency.  The "stair-stepping" in ArcMap came "for free" as a result of Microsoft GDI's architecture.  Many people reported this "stair-stepping" aliasing as a BUG in ArcMap.   4.  Output As Image is of course not the only solution - but we wanted to give our users some option to use to reduce filesize in the interim before the vector option was completed.  As Vincent so astutely pointed out, it's not a panacea, it's merely another option to try which will help in cases of extreme volumes of vector data.  As an aside: Many users are already creating "raster" PDFs by using Adobe Acrobat's "optimize PDF" feature, which has myriad options beyond a simple rasterization.   I hope this clears up some of the confusion on this thread.  Rest assured we are working on improvements to the ArcGIS Pro Graphics Engine and Output Engines at each release, and we appreciate your feedback.   Lastly, keep in mind that the forums here are meant to be a peer-to-peer resource.  As such you may not get an immediate response from Esri employees.  We take all of your feedback, ideas site upvotes, support incidents and many other factors into account when prioritizing work for each release for our teams of developers, so I always like to say "if you see something say something". HOW CAN YOU BE SURE YOUR FEEDBACK IS HEARD IN A TIMELY MANNER BY THE APPROPRIATE PARTIES? If you want to report behavior that seems to be a bug, contact Esri support.  you will actually get a "paper trail" or a BUG number that can be referenced in future correspondence if your bug has already been reported, your repro cases/information can be added to the information already available, which may help us resolve the issue sooner. Your BUG number will show up in the "issues resolved" report in each release's release notes, confirming a resolution. If you want to request a new feature, please use ArcGIS Ideas  This allows community users to support/upvote your idea if they too have the same requirement This gives our teams direct feedback on demand for a given enhancement This allows you a forum with which to give use cases/reasons for the additional requirement beyond a simple incident report. You'll see your "idea" in the "Ideas on the Move" post that Kory Kramer does at each release.  For reference, you can take a look at the "ideas" that are implemented, or even those that are moved to "in product plan" for the 2.2 release:  https://community.esri.com/community/arcgis-ideas/blog/2018/07/03/arcgis-desktop-ideas-on-the-move-july-2018 and a similar post will be created when ArcGIS Pro 2.3 is released. Thanks again! Regards, Jeremy W. Esri ... View more