Latest Contributions by DanielFenton1

Hi Matt, Would you mind trying this download again? We just fixed a bug that was causing some download processes to become stuck and never complete. If trying again does not work, would you please post a link to the dataset? Thanks, Daniel Fenton Software Engineer | ArcGIS Hub ... View more

Hi Bob, I'm surprised you're not seeing any errors in your logs, I recommend opening a support ticket and the team can walk you through any debugging and likely needed changes to support these requests. Daniel Fenton Software Engineer | ArcGIS Hub ... View more

Hi Rich, Your downloads are failing because the following request to your map server fails: http://gis.waterinstitute.usf.edu/arcgis/rest/services/Maps/Bathymetry/MapServer/2/query?outSR=4326&where=OBJECTID%3E=1+…  I recommend filing a support ticket to resolve this issue. Short of that, take a look at your ArcGIS Server logs to see if there are any errors. You should have seen this message in the Data Manager portion of ArcGIS Hub Admin. Did you see a message related to this dataset? ... View more

Hi Phil, You're running into a tradeoff we made in order to serve full downloads to customers at scale and make updates in the background so a download is always available. The filtered files are produced by rolling over every feature that we have extracted from the underlying service and then stored on S3. There's no database here, just streams of data flowing to and from S3. Therefore the operation is the equivalent of a full table scan, plus network time to move the data back and forth from s3, plus the time it takes to convert the filtered data into the requested format. This clock starts after the job to create this file reaches the front of the queue. Once the download starts you should receive the data with plenty of bandwidth. I understand why you would want to receive a filtered download more quickly, but the current system is not optimized for that. With future work, we may be able to support faster filters. I hope this helps you understand why things are the way they are. If not, I'm happy to try to explain further. Daniel Fenton Software Engineer | ArcGIS Hub ... View more

Hi Phil, We've just hit a backup with our download processing queue. We've added more capacity and regular service should be restored shortly. Please note that even if you are requesting small portion of a large file, the filtered download could still take a long time to complete. The time to create a filtered download is proportional to the size of the original dataset AND the size of the filter. Daniel Fenton Software Engineer | ArcGIS Hub ... View more

Hey Patrick, Have you opened a support ticket on this yet? I think we're going to need their help to diagnose all the potential causes. ... View more

Hi Lauri, we're targeting the 4th quarter of this year for rolling out the new system. More details will be coming as we get closer to rollout. The best thing you can do to keep your data up to date is to edit the ArcGIS Online item when something changes, for example adding a publish date to metadata. That will tell our systems to index the item and services as well as giving us the exact publish date. ... View more

We're still unable to determine why the certificate is rejected. We are working on another solution that involves upgrading some our infrastructure, but that is going to take some time. I see that these services support http access. Are you able to register the services using their http url? That would be a good workaround from my perspective. ... View more

Hi Christopher, It’s unlikely that it’s the same underlying issue. Nevertheless, can you share a direct link to a dataset that is not downloading? Thanks, Daniel Fenton Software Engineer | ArcGIS Hub ... View more

Hi Patrick, I'm seeing an error with the SSL certificate that server is using. It looks good here: SSL Analyzer and SSL Certificate Checker | COMODO so I'm not yet sure what the issue is. We'll look into it. ... View more

Yes, please file a support ticket. Our support team can help you troubleshoot the problem if its on your end or flag the developers on our team if its a bug in the download system. Daniel Fenton Software Engineer | ArcGIS Hub ... View more

Hi, I just wanted to share that this is on our roadmap. We have begun work to implement the next version of our indexers. They will refresh the search index and download cache daily. We currently expect this to hit production during the 4th quarter this year. We'll make sure to update you when this feature launches. Daniel Fenton Software Engineer | ArcGIS Hub ... View more

I checked this dataset and it looks like the description is appearing correctly. The reason that downloads are failing is that the server has SSL improperly configured. I would recommend working with Esri Support to set of the Web Adaptor with SSL certificates properly configured. You can reach them here: 1 (888) 377-4575 Daniel Fenton Software Engineer | ArcGIS Open Data ... View more

In order for metadata to be included in shapefile downloads, it must be associated with the item in ArcGIS Online. Unfortunately there is no way to include XML metadata directly from the layer. Sorry for the inconvenience. Daniel Software Engineer | ArcGIS Open Data ... View more