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This false error typically happen on slow network when one specific server request timeout. If some user can load and some can't it's definitely a network issue. We are working on improving storymaps loading time...
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08-04-2014
08:53 AM
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Ok, seems to works fine for me. could you share a link to your logo?
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07-31-2014
11:09 AM
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816
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This sounds like a bug but I tested Map Tour, Map Journal and Swipe application in ArcGIS Online and custom logo seems to work in all of them. What StoryMaps application and browser are you using? Never know, could you also give us the link to your logo?
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07-31-2014
10:24 AM
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816
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Hi, Your issue with the first image not appearing is not a web server issue. You have enabled the option to use the first point as an introduction slide (the first point isn't present on the Map and user can't get back to that point once you start to navigate the tour) and the picture of that slide is not valid. To fix it open the builder, click the Intro button and then Change Media You can disable that option through the Organize dialog. On a side note, to make your application faster to load please consider this extract from GitHub documentation : It is crucial for the application performance that your tour points have well-defined thumbnail images. Thumbnail images are used on the bottom carousel and on mobile device. If you choose to host the pictures yourself, you will have to manually create thumbnails of your pictures. Using the full resolution pictures for the thumbnail will result in poor performance. For that reason we strongly recommend that you use an online photo sharing services or a Feature Service in conjunction with the interactive builder that will do that for you. The recommended thumbnail size is 140x93px.
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07-30-2014
08:36 AM
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2415
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Sorry I can't help you much more but to get you started on the right track: don't ever edit the files in app/ (css or Javascript). You should rather add you custom JavaScript in index.html. Look at the bottom of the file after Core.init(new MainView());
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07-29-2014
11:14 AM
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No idea then You will have more chance to get an answer in the Solutions space or ArcGIS Online.
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07-29-2014
11:10 AM
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948
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If you are referring to Map Journal and not the Briefing book, you can embed any application through the "Web page option" (then the stretch setting is usually the most appropriate configuration).
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07-29-2014
10:32 AM
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Depending on the layout, you could start with one of this two lines: $("#floatingPanel").fadeToggle({ complete: function(){ $(window).resize(); } }) $("#sidePanel").fadeToggle({ complete: function(){ $(window).resize(); } })
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07-29-2014
09:44 AM
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2
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1439
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Hi, We don't yet give the embed code in the Map Tour application. You will have create it yourself by copy/pasting what you see in your browser bar. Example: The code to use is: <iframe width="100%" height="800px" src="http://www.arcgis.com/apps/MapTour/index.html?appid=f9ebcfab14244ad78e31bc2b75dc4076" frameborder="0" scrolling="no"></iframe>
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07-28-2014
09:26 AM
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Hi, The placeholder is displayed when your image fail to load. If the same image fail to load consistently this probably mean that the URL you are using or the webserver have a configuration issue. If some images are failing intermittently it's probably a network issue. Have you compressed your images? Are you using a lower resolution thumbnail and higher resolution main image? You can find some recommendations about picture resolution on GitHub. We recommend to use Flickr, Picasa or Facebook as a picture storage so you don't have to deal with creating thumbnails yourself.
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07-28-2014
09:20 AM
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Unfortunately it looks like not all layer support credits. I just tried with a CSV saved as an Item and it didn't work but Feature Service and Map Service credits should works.
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07-23-2014
12:59 PM
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2297
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Hi, I don't know WIX in details but you can embed all StoryMaps through a standard HTML Iframe which most of the hosting platform should support. In Map Journal we gave you the Iframe code through the little chain icon in the header, it looks like: <iframe width="100%" height="800px" src="http://story.maps.arcgis.com/apps/MapJournal/?appid=c3b8d991a0f24769a0f899d71201823b" frameborder="0" scrolling="no"></iframe>
If you are not using Map Journal, just modify that code with the URL of your StoryMaps and should be good.
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07-23-2014
12:57 PM
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The issue has been resolved with the latest release of Map Tour that happened on July 2nd (ArcGIS Online and downloadable version on GitHub).
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07-23-2014
12:52 PM
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1126
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Hi David, Map Journal is not supported on IE8, it is supported on IE9+. Map Journal authoring is supported on IE10+. IE8 users should see a message indicating that their browser is not supported but an issue is preventing that message to appear. The application will never load and may fail with random message like you noticed. We don't plan on adding IE8 support as our early test show terrible performance, so I will make sure the proper message is displayed as soon as possible. I have opened an issue on GitHub for you to track. Thanks for reporting
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07-21-2014
04:18 PM
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910
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Hi, As you noticed the July release simplified the application publication workflow simple by removing the "view item" and "Configure" steps. Those change should not affect any of your existing app or any new app. Did you see any specific issue there? The dialog that ask you to choose the source for your pictures is the same than before. It's just that instead of being displayed after your click "Configure" it is displayed after you click "Save and publish". In other word this dialog is where you configure your app. The first time you save your tour, a link to the item page will be displayed (you can also get it at anytime from the share dialog). When you go to the item page the configure button will still be here.
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07-21-2014
12:48 PM
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