Latest Contributions by MikeMinami

Unfortunately, the forums are not really set up to diagnose these kinds of issues. I'd suggest you call Esri Technical Support. However, there are various web debugging tools, like fiddler, firebug that let you see where slowness is occurring. You might look into these if you haven't already. Another thing to rule out is network traffic. Is the slowness occurring on the network even before you get to our servers? You can use tracert to get some indication of this. Open a command window (CMD) on your computer. Type in: tracert services.arcgisonline.com This will display the time in milliseconds it takes to just get to our server (not download tiles or anything) and display the various hops you go through from your computer to the internet to our server. Run this command when things are performing well and run it again when things aren't. If you see a difference in the numbers that display, then it's the network that's slow. If the numbers don't change, then it's possibly our services. We'd need to do more to troubleshoot. In this case, you should call technical support. Hope this helps, Mike ... View more

I don't see any popups defined on the map you reference. When I copy your map and enable popups, I can then embed the map in a website and was able to display them in one of the application templates accessible from the Share button. How are you creating an application? With respect to the legend not working, it's a bug with arcgis.com. Basically, the URL to the REST endpoint of your GIS Server is not typical. Your URL is: http://gis.delawareonline.com/AgsRestSrv/services/segregation/MapServer Typically, the URL has "/ArcGIS/rest/" where you have "/AgsRestSvr/".  Your URL is not wrong, ArcGIS.com is just not dealing with it correctly. ArcGIS.com is trying to parse the URL and is looking for /rest/ and doesn't find it and thus, is unable to generate the legend. Unfortunately, there's not a quick fix on arcgis.com. However, if you update your GIS server to version 10, SP1, the problem will go away. This is because the GIS server has been enhanced to support legend generation through the REST endpoint. ArcGIS.com will be able to get the legend from the service directly, without having to try to generate it. Thanks, Mike ... View more

Adriel I believe you've encountered a bug in ArcGIS Server. The problem is you have a folder name on your GIS server that begins with a number. This causes your server to return some invalid information, and thus, arcgis.com can't connect to your server. You can either upgrade your server to the latest version, or simply try renaming your folder named 2011 so that it begins with a letter. Thanks, Mike ... View more

What is the URL to your arcgis server? Thanks, Mike ... View more

The iOS API does  support  secure services. Unfortunately, I don't know the details about this, but was able to find this help link: http://help.arcgis.com/en/arcgismobile/10.0/apis/iphone/concepts/index.html#//00pw0000002m000000.htm Perhaps others on this forum can comment more. Hope this helps, Mike ... View more

This is something we have considered, but haven't implemented this feature. We have logged this as an enhancement request. If you'd like to promote this idea within the user community, go here: http://ideas.arcgis.com/ideaList?c=09a300000004xET&category=ArcGIS+Online We do use this feedback to help set priorities. Thanks, Mike ... View more

Unfortunately, we don't currently support access to secure services. We do have this logged as an enhancement request, but presently, there is no time frame set for when this feature will be available. If you would like to promote this idea within the user community, go to http://ideas.arcgis.com/ideaList?c=09a300000004xET&category=ArcGIS+Online as we use this feedback to help set priorities. Thanks, Mike ... View more

Sargent McDonald, There is an issue with IE8 and earlier browsers that forces us to store the legend swatches on our back end servers and provide URLs to them for the IE8 browser to display. These legend swatches are stored permanently until we detect a change in the service. However, we only look for change at the layer level in the service, and we're not actually detecting that legend swatches have changed due to a rendering change (e.g., comparing legend image swatches). Thus, this is not a client side problem that is fixed by clearing the browser cache and also explains why you saw the "old" legend even when you went to a different computer. This also explains why it works correctly in Firefox and Chrome. The workaround is to actually make a change at the layer level in your map service that will cause the legend to be regenerated on our back end servers. Here's what you can do: In ArcMap, change the rendering of the layer you want to change. Make a change to the list of layers in the map (e.g., change the order of layers, rename a layer, add a temporary layer that you'll remove later). Update the service running on your GIS server. In ArcGIS.com map viewer, display the legend, it should now be correct. In ArcMap, undo any layer change you made (i.e., put the layer order back, remove the temp layer) Update the service running on your GIS server. In ArcGIS.com map viewer, display the legend, it should be correct. Let us know if this works for you, Thanks, Mike ... View more

The legend swatches are images, so I suspect they are getting cached by the browser. Try clearing the browser cache and then refresh the page. Thanks, Mike ... View more

We are not aware of any issues. Are you still having problems? Thanks, Mike ... View more

No, the arcgis.com map viewer doesn't support relates. Thanks, Mike ... View more

Yes, your service has to be accessible outside of your organization.  I am not aware of anything special that needs to be done, as long as the service is publicly available. Thanks, Mike ... View more

Layer packages can't be displayed over web maps...see more at this thread: http://forums.arcgis.com/threads/27646-Inability-to-load-layer-or-map-packages-into-online-map Thanks, Mike ... View more

Presently, you can only use layer and map packages to share data between desktop users. We are currently working on hosting uploaded data so that it can be displayed over the web map. When we do release this feature, it will likely be a premium feature (for a fee). Thanks, Mike ... View more

The web map only supports adding layers from services running on a GIS server. In the future, our goal is to host services for you, but this will be a premium (for fee) capability. Thanks, Mike ... View more