Latest Contributions by Suzanne-Boden

Great, I'm glad the issue was an easy solve, @TarekHammad. 🙂 ... View more

Hi, sorry to hear you've encountered this issue. Please share the same information to the section's forum inside the course so that an Esri forum support team member can assist. Tip: try searching in the forum first to see if other attendees have experienced the same thing and got a resolution. ... View more

Hi Tracy, I spoke with our team again and they shared this: "Many government agencies have blocks on their browsers. The issue does not stop them from launching the course, but it blocks our ability to capture and record the user's progress in the course.  We have also found this to be more of a problem if they are using IE instead of FireFox or Chrome. Switching browsers may also help, but not guaranteed." If this seems like something that may impact you, we suggest you try accessing the course again using Chrome or Firefox. And we do show that you have two ArcGIS accounts. If you'd like to know the username on the second account, email me at sboden@esri.com. I hope this information is helpful, let us know if you're able to access the course and navigate freely through it.   ... View more

Hi again, Tracy. Our team pointed out that if you have multiple ArcGIS accounts, you may have accidentally started/continued the course at different times using different accounts. You might try signing in with a different ArcGIS account to see if you can access all portions of the course—because our web course design does support this (once completed, you should be able to launch the course and see any of the content). When you see the Start Over button, it may be that you're signed in with the account that didn't complete the course. ... View more

Hi Tracy, thank you for this feedback. You make a good point, and I've shared this with our team for consideration. ... View more

Hi, sorry to hear you're having an issue. Could you report this issue inside the course (click the Help tab and share details) so that our team can troubleshoot? ... View more

Hi Mark, you maybe eligible for a 40% discount on the lidar course, but you'll need to confirm that OSU has an Esri Education Institution Agreement or a similar license in place that includes the instructor-led training discount. Check with your GIS administrator, professor, or head over to the Education community. I'm sure one of the Esri Education team members can tell you. https://community.esri.com/t5/higher-education/ct-p/higher-education ... View more

Hi @DerekBernard, you've gotten great advice here to move forward. This article may spark useful ideas on getting department leaders interested in how GIS could support their priorities: https://www.esri.com/about/newsroom/arcuser/lascruces/.  ... View more

Hi David, I'm not sure which MOOCs you're interested in, but you can request access to previously offered MOOC PDFs by emailing MOOCmaterials@esri.com. ... View more

Hi Patrick, "Esri access" is different from "Esri e-learning access" so that may be where the confusion lies. "Esri access" is required to access Training, Esri Community, My Esri, and add comments to ArcGIS blog posts. ArcGIS Online administrators manage Esri access for their organizational members. For ArcGIS Enterprise, your understanding is correct: to provide ArcGIS Enterprise users with e-Learning access at Esri Academy, they will need to have an ArcGIS public account and you will need to invite them to connect to your My Esri organization if they're not already connected (as stated in the post above, you can use the email tool at My Esri > My Organizations > Users > Invite Users). Users will be connected when they click the link in the email and sign in with their ArcGIS public account, and e-Learning access at Esri Academy will be enabled by default. If you've already invited users and they're not showing up in your My Esri organization, they may not have clicked the link in your email invitation (which contains a token) or the token may have expired because they didn't respond in time. You can send another invitation to those users. I hope this helps. ... View more

Hi, you should be able to access the course by going to https://www.esri.com/training/my-schedule and signing in with the same ArcGIS account you used to register.   ... View more

Great to hear, @Sunikan! We're excited about the GIS for Climate Action MOOC too, there will be lots of new things for us all to learn. 🙂 ... View more