using sitescan crashes browser (in citrix)

Gisbert61 · ‎08-29-2022

We are in the process of deciding whether to use Sitescan or Drone2Map. My issue at the moment is Chrome crashes quite fast when using Sitescan, (looking at orthomosaic, showing elevation data for example). I'm also confined to a Citrix environment.

Are there any recommended browsers or Citrix settings for using Sitescan?

Thanks in advance for your time.

Regards,

Bert

NicoBonnafoux · ‎08-29-2022

Hi @Gisbert61,

Google Chrome is the recommended browser to use Site Scan Manager.

Based on your description, the browser in your virtual machine is likely running out of memory or does not have permissions to access content. I suggest you work with your IT administrator managing Citrix, or with Citrix support, to determine the solution. We don't have experience with Citrix to recommend settings. This seems to be a common issue with Citrix and Google Chrome, unrelated to Site Scan: https://support.citrix.com/article/CTX238875/google-chrome-is-crashing-within-published-desktop-sess...

View solution in original post

NicoBonnafoux · ‎08-29-2022

Hi @Gisbert61,

Google Chrome is the recommended browser to use Site Scan Manager.

Based on your description, the browser in your virtual machine is likely running out of memory or does not have permissions to access content. I suggest you work with your IT administrator managing Citrix, or with Citrix support, to determine the solution. We don't have experience with Citrix to recommend settings. This seems to be a common issue with Citrix and Google Chrome, unrelated to Site Scan: https://support.citrix.com/article/CTX238875/google-chrome-is-crashing-within-published-desktop-sess...