@berniejconnors, interesting, I didn't see this thread until you came and added your comment/solution.
For context, GeoNet moved to a new platform a couple months ago, and I think people are still getting used to how to operate on the new system. I was a GeoNet Launch Champion on the old platform and became an MVP on that system, and I know I am still getting my bearings in the new system. There were some features in the old system that I heavily relied on for my day-to-day activities that don't have a clear replacement on the new system, and so my activity level overall has dipped while I make adjustments.
Context/background aside, the success of GeoNet for users varies quite a bit by space/place. Some places have more engagement from both Esri staff and GeoNet users, and I think ArcGIS Enterprise has lower from both. I think part of that is the more specialized nature of ArcGIS Enterprise administration, i.e., there is simply a lower user base than desktop products, but I also personally feel it is partly because the engagement from Esri staff is lower in this place.