For those who are administrators on My Esri (that is, they have Assign Permissions permission for their connected organization), this blog topic should answer your question: https://community.esri.com/community/my-esri/blog/2018/10/22/a-day-in-the-life-of-a-my-esri-admin
If this question is about ArcGIS Online, you might try posting this question to one of their GeoNet places instead.
Teresa Dolan
Business Analyst | My Esri