Authorize License for Desktop Advanced 10.4.1

[JeffreyNunneley]

I purchased  a renewed license for ArcGIS Personal Use (GIS Professional Advanced Online) Annual Subscription.

I am not able to authorize the new license through Arc GIS Administrator.

Does anyone have a step-by-step description of the authorization/activation process for me to follow?

[WilliamJones9]

Had exact same problem.  I reached out to tech support (via phone) and they provided me an authorization link to convert my ArcGIS online account from public to organizational.  Apparently ESRI should have sent me an email with this link when I purchased my Personal Use license, but I did not receive it.  I have heard of others in the same situation, so it must be a glitch in ESRIs purchase system when an individual is buying a personal use license.

[JeffreyNunneley]

Thank you