Invalid Pointer Error

6643
9
04-29-2015 09:00 AM
VictoriaPrescott
New Contributor

I have been using ArcMap 10.2 for Desktop Advanced, Student Edition since October.  Everything had been working well up until a month ago.  I had been using the buffer tool with no issues, but suddenly, I began receiving invalid pointer errors.  I get the same error with the dissolve tool, but not with anything else, it seems.  I use Firefox and have deactivated Internet Explorer.  I have also tried deleting the toolbox, as has been suggested to others experiencing the same issue.  Nothing has worked.  I am not computer savvy, so any clear suggestions would be greatly appreciated.

script error.png

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9 Replies
curtvprice
MVP Esteemed Contributor

This is the key:

> I use Firefox and have deactivated Internet Explorer.

Don't do that. ArcGIS Desktop uses IE components to render tool dialogs, display metadata, and many other places int he software. Bring back IE, make it your default browser, and everything should work fine.

"Invalid Pointer" Script Errors

38099 - Internet Explorer Script Errors are generated when running any Geoprocessing tool from ArcTo...

SepheFox
Frequent Contributor

Really? My default is Firefox and it hasn't caused any problems at all.

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curtvprice
MVP Esteemed Contributor

I think the key is that IE was "deactivated". I didn't even know you could do that.

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SepheFox
Frequent Contributor

Oh, yeah, I have done that on my personal non-GIS laptop. I wish there was a way to uninstall the damn thing though!

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curtvprice
MVP Esteemed Contributor

It's a real problem for Esri because Desktop is entirely dependent on these components. I'm sure they are working on a way to deal with this as Microsoft seems to be deprecating IE.

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PeterJones
Occasional Contributor

Not sure if that is by choice for Microsoft! More and more users are turning "off" IE in favour of other explorers.

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RayButtrey
New Contributor

I reinstalled the software and selected "Repair" and it fixed my script error.

ChrisMan
New Contributor III

Victoria - what resolved your issue in the end?

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MajaTurkalj
New Contributor

I had the same error a few weeks ago when I tried to use a buffer tool. Out of curiosity, I checked some other geoprocessing tools and then I realized that tools like merge and union have the same error. I have tried every single remedy and solution (except uninstall/change option) I could find here and on the gis.stackexchange website, but nothing did not help. In the end, I was left with only one solution. 

Control Panel > uninstall / change programs > right click ArcMap > Uninstall/Change > 

I choose to repair software and everything is working well now. In my case, this was the only way to fix this issue. 

Best Regards,

Maja

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