Help with Publishing a Mosaic Dataset as an Image Service

[ChelseaTabor]

I'm trying to share a mosaic dataset as an image service, but the footprint always shows up black once it's published.  I've tried changing the NoData value to 0, but it also removes pixels within the raster.

Mosaic Dataset:

Published image service:

Let me know if I can provide any additional information or screenshots and thanks to anyone who is able to help out!