Is there a way to lookup or detect if the ESRI Imagery Basemap service is down? We have an automated system that exports an mxd to pdf. If the Imagery service is down, the 'export to pdf' step simply stalls out. I need a way to programmatically detect the health of the imagery service prior to the export step. That way, I can switch the mxd to use a different basemap on-the-fly, thereby keeping our automated system from stalling out. Any help appreciated.
Just got off the phone with Tech Support, tried a bunch of tricks to no avail, they said they'd get back to me. We cannot add basemap to our maps, and maps that already have them turned on will not open.
Yes, it's pretty clear their service is currently down. I've tested from multiple geographic locations. I'm interested to hear what they say as I need some way to programmatically detect this.
I contacted Tech Support about ArcMap, we're currently using 10.6. Our AGO and Pro is working just fine as you found also. Support had me reset a few things, but ultimately let me go to research further. He suggested adding in basemaps to ArcMap from AGO instead of Add data>Add Basemap, however, my co-worker was not even able to open an mxd that had the aerial imagery turned on.
Well now mine works but I did not do anything special in the last few minutes. Tech Support had me rename a few files like "Local_OLD" so it would create a new one when I opened ArcMap back up, but that was 30min ago. (Not to mention all my saved symbology is gone)
