503 error response https://geocode.arcgis.com/arcgis/rest/services/World/GeocodeServer

[MohammedDessouky]

Hi,

Currently, we are having 503 error when using Geocode Service. With the below example call, there are times where in it returns a 503 error on a certain time period. The error will be thrown for several findAddressCandidates calls. What's odd is that after an hour, same call will work. The error spike normally happens in a span of 30 mins. Is this an issue on the Geocode Server or is this something that needs to be corrected on our end? 

Your help will be really appreciated since this issue is happening for weeks now.

Server returned HTTP response code: 502 for URL: https://geocode.arcgis.com/arcgis/rest/services/World/GeocodeServer/findAddressCandidates?SingleLine...

Thanks,

John

[John-Foster]

it seems to have been related to unexpected heavy load on the server at the time. we have not been able to reproduce this behavior. if it happens again can you provide the network trace so we can see the timestamp of the request and your full request parameters and we'll take another look.