High Res World Imagery blank on one side of dataframe.

06-15-2022 12:57 PM
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New Contributor III

One of my users is having problems with one side of the dataframe being blank in an Arcmap layout when she zooms in to a scale of about 200 or less. 

  • Part of the World Imagery basemap loads on the left side, but it goes into indefinite loading mode and the right side of the dataframe is blank.
  • It only happens in layout view.
  • It only happens on her computer. I can see it fine on my computer.
  • It happens no matter what her location is.
  • We've cleared her cache.
  • She's signed in to her account through ArcMap.

Any thoughts?

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1 Reply
Frequent Contributor III

What does the other user have for Graphics display and memory?

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