Hello, I am new here and need a little help. I have one ArcMap desktop 10.4 user that cannot get her html tool to launch the .pdf.
I have installed ArcMap desktop 100 times and never had this problem. Our IT department states the machines are all set up the same so it can’t be a setting issue.
Here are some things I know:
-IT states this computer is set up identical to all others that run successfully.
-We use the html pop up on our “Structure” and “Parcel” Layers. It works with everyone but hers.
-She can use the html popup tool but it will not launch the .pdf in internet explorer like all other machines
-After the initial install I can launch the html ONCE and it works (successfully launching .pdf with IE).
-I can restart ArcMap a few times and get the one initial launch and then it quits all together. (the tool will not launch the .pdf)
-I have uninstalled completely ArcMap and it will work once again like the above mention.
-I have tested other known–to-work scrips with no help.
-Using other known successful .mxds do not solve the problem.
-I have tried creating from scratch a new .mxd and it still does not work.
-IT has looked to make sure her setting with Adobe and IE are the same across machines.
-We have made sure extensions are opened with the correct application.
-I have match ArcMap Options with other known successful users with no improvement.
-We have tested other successful scripts with no luck in getting it to launch.
Is there something I am missing? Is there something else I can check? I know the script is fine and feel like ArcMap will not correctly launch the .pdf.
