So did you upgrade overtop of AGS v10.1 instead of uninstalling v10.1 and then installing v10.2 (not sure if this is even possible)?
I know that all the AGS servers I am working with always had previous versions uninstalled, although in most cases we have entirely new servers for different AGS versions to reduce upgrade issues.
Eric:
You asked"A question for you Michael - if you do a fresh install with each version update, do you use the backup utility to save you a bit of time when you do the upgrade?"
My organization upgraded from v10.0 to v10.2, bypassing v10.1 entirely, so I don't believe this backup utility would have helped. I think it might help with our next upgrade, so thank you for this information.