Updating Subnetwork Returns ERROR:ERROR 999999: Something unexpected caused the tool to fail

[DaniellaRose]

Hi team,

Pretty desperate but has anyone encountered getting "ERROR 999999: Something unexpected caused the tool to fail" when they run the Update Subnetwork Tool? This only happens on one Subnetwork. This is for an Electric UN.

Things I have tried:

• Delete Pro Cache
• New Project
• New Version
• Removed Subnet Controller and readded it

Open to any other ideas

TIA

[JohnAlsup]

that is typically an error returned when our software can't determine the underly cause.  The log from the service (verbose mode) should provide more detail.

[TrefinaHenry]

Hi the error message occurred Today at 8:26:52 am. Could we query the logs?

[JohnAlsup]

you should be able to find information here on how to access the logs.  But, you will need administrative access to the service.  

[DaniellaRose]

Hi John, 

had a look and the only thing at that time is this error. Nothing in Verbose.

Any other ideas to how we can figure this out?

Thanks,

Daniella

[JohnAlsup]

do you have any subnetwork summaries configured for this tier?