Web Form - Failed to Submit

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18
03-31-2020 09:16 AM
BrittneyGibbons1
Occasional Contributor

We are experiencing issues with a webform failing to submit from some iOS devices. When users try to submit a form, they receive the error: Failed to submit - undefined is not a function (near '...window.require...'). The issue has been encountered from the Safari browser. 

Is this due to an issue with my form or a browser issue?

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18 Replies
Shwu-jingJeng
Esri Regular Contributor

Brittney,

Is the same web form open and submit successfully on other browser or windows OS?

Did you try the the follwing?

-Windows Chrome/firefox/IE?

-iOS chrome/Edge?

When you mentioned some iOS devices, does that mean the failure only occur on certain iOS device but not all?

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BrittneyGibbons1
Occasional Contributor

The error has only been reported from 32 bit iOS devices. I tested from my 64 bit iOS device, but it worked fine. We are using a custom URL from Collector to open Survey123 and unfortunately, the only option provided is to open in Safari. I do not have access to the 32 bit iPads experiencing the error, but will try to find one to test on.

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Shwu-jingJeng
Esri Regular Contributor

Hi Brittney,

Just a reminder that our system requirement for iOS is 11 or later (64 bit). If you are using an older deivce or prior iOS 11, you might run into potential issues.

System requirements—Survey123 for ArcGIS | Documentation 

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BrittneyGibbons1
Occasional Contributor

I am aware of that support for the field app requires iOS 11 or later, but it is not clear from the online documentation that iOS 11 is required for browser based forms. Safari is listed as a supported browser, but no minimum is listed. The only guideline is that the latest version of the browser is recommended.

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Shwu-jingJeng
Esri Regular Contributor

Hi Brittney,

Because Safari is part of the iOS operating system, its version is the same as the current version of iOS that you have. If you are running 32 bit iPhone, it won't support the latest iOS and you might not meet the system requirement for Safari version. Safari 11(iOS11) will be the system requirement for iOS device.

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StefanieWenker
Occasional Contributor

I am having the same issue. I have an iPad with the latest iOS update (13) I think. On safari get the error as above, but I can do the same thing in chrome and it works fine.

I have tried it on android in chrome and it also works.

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Shwu-jingJeng
Esri Regular Contributor

Hi Stefanie,

Could you share the xls form so that we can see what the cause may be?

Did you try other iOS device such as iPhone or safari on a Mac with the same survey?

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StefanieWenker
Occasional Contributor

I don't think the error lies in the xls form. I think it is the location question. In my url there are some parameters that have center and the globalid from another feature. I am hiding these in my actual web survey. When I unhide the location question from my url it seems like it can't load the map. 

I quickly created a survey using the webUI and all it has is a geopoint question. I did not make the question required and I did not prompt it to ask for my devices location, but still the map isn't loading on my Ipad. I just get the dancing three bars suggesting the map is loading. When I click submit I get the same error as in my survey.

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StefanieWenker
Occasional Contributor

The survey I created is at https://arcg.is/a5rXS

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