Survey123 Updated Form Will Not Publish

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04-16-2018 05:57 AM
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Occasional Contributor

Hello,

I am having an issue updating an existing survey.  Below are the 3 items I changed.  Not sure why it is not publishing.  I have not added any new fields or choices.  Hoping that someone can shed some light on this.  I just finished creating several maps, apps, and a dashboard the pulls from this forms feature service and I would hate to have to recreate all of that to make these simple changes.  I have attached both the working form and the modified form that won't publish.

1)   I  added back a pull data calculation to the "Inspected_By" field that I had previously deleted and also made it required. 

2)   I changed part of the calculation for the "maximum" field.

3) Changed case of 'OK' to 'Ok' in calculation for "Inspection_Priority" field.

Any ideas as to what the issue is would be very much appreciated!

Thanks,

Josh

1 Solution

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Esri Esteemed Contributor

Thanks Josh,

To diagnose further, there are 2 approaches:

1.  If you could start a log file to record the publishing process, the specific error can be determined.  See Troubleshoot—Survey123 for ArcGIS | ArcGIS and turn on logging (you can do so while the console list is still searching to log to a text file)

2. If you happen to know if anything has happened to the form item (i.e., it's been deleted, or moved folders/owners), that would likely be the cause.

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22 Replies
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Esri Esteemed Contributor

Hi Josh, 

I'm able to first publish your current working form and then update it with the new form with no issues.  What error message are you receiving when attempting to republish?

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Occasional Contributor

James,

It's actually not given me an error yet.  The longest I've let it go is about 15 minutes.  It just sits there and churns and never finishes.  I'm going to try it again for at least an hour and see if it will eventually give me an error.  

Josh

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Occasional Contributor

I've now let it run for about 2 hours and it has not finished or given me an error.

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Esri Esteemed Contributor

Thanks Josh,

From your description, it sounds as if there's an uncaught error in the publishing process.  At what step is this occurring (what is the last message displayed by the publishing screen)?

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Occasional Contributor

The hangs up at the Updating survey form package.

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Esri Esteemed Contributor

Thanks Josh,

To diagnose further, there are 2 approaches:

1.  If you could start a log file to record the publishing process, the specific error can be determined.  See Troubleshoot—Survey123 for ArcGIS | ArcGIS and turn on logging (you can do so while the console list is still searching to log to a text file)

2. If you happen to know if anything has happened to the form item (i.e., it's been deleted, or moved folders/owners), that would likely be the cause.

View solution in original post

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Occasional Contributor

I'm thinking i did move the form and service to a different folder.  Looking at my content it looks like i moved it from the folder that was automatically generated when i originally published it.  Attached is the error log which seems to verify this.  

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New Contributor II

Hi James, 

I'm running into a very similar problem but with the web form.  I can see the form after my initial publish, but if I make any updates and try to publish again, the form sits and churns...forever.

I attempted to check the log files and my folder structure has not changed.

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Esri Esteemed Contributor

Hi Joseph,

If you could share the log file (which needs to be turned on before the publish attempt), that would help determine what is at issue.

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