Dear All.
I had this problem some time ago. After to try a lot of methods to solve this problem (including factory reset, which turns GPS back on in Survey123) I received a perfect solution from ESRI (I don’t remember who provided this solution for me, sorry).
This solution is:
On your phone, open the File Manager and go to this folder:
Internal Storage/ArcGIS/AppStudio/Settings
Remove (or rename the extension of) all JSON files.
Open Survey123 and try again.
The explanation:
These JSON files are generated at first time when the Survey123 is opened after of first installation. In some cases, this configuration file may be old for the new version of Survey123, Removing this file forces the new Survey123 to create this configuration file again.
An advice: If you use the DEVICE ID in your projects, take in mind that removing this file the DEVICE ID of your device will change.
Well, I hope this can help you and others with the same problem.
Best regards.
Adilson Furlani
Research
Phone: +55 11 3039-6894 | Email: adilson.furlani@ldcom.com<mailto:adilson.furlani@ldcom.com>
Louis Dreyfus Company Brasil S. A.
São Paulo / Brazil
http://www.ldc.com/br<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ldc.com%2Fbr&data=02%7C01%7CADILSON.FURLANI%40LDCOM.COM%7C8a0b7c1cb890493859f908d654e62366%7C40a64d0bf2f94a34b1b30992ac0e5e4e%7C1%7C0%7C636789744746079120&sdata=W%2Br8nPVG6OYo3IYTmJn8AXkaAgp7HMsT%2BroK%2BIpG%2Bos%3D&reserved=0>