Slow loading on tablet using Mediatek P22T chipset

[Yun_Len]

Hello,

The form loading time on tablets using Mediatek P22T is very slow (45s), are there any know issues with some chipsets please?

Trying on a tablet with Mediatek G80 chipset and it's loading much quicker (under 10s)

Is it possible to help check why it's so slow on devices with Mediate P22T chipset and any way to optimize and improve the performance on this platform please?

Thanks! 

[ZacharySutherby]

Hello @Yun_Len, 

Would you be able to pass along your XLSForm and any relevant files for testing on our end? The slow down could be anything from the size of the survey, to calculations, how questions are being rendered in the form, or the number of choices in the choices worksheet. Seeing the XLSForm and survey will help us understand the workflow and where some bottlenecks may be. 

[Yun_Len]

Hi Zach,

Thanks for your response. We have tested the same XLSForm on other models too and it can be loaded within 5s so our current assumption is that only devices with Mediatek P22T chipset are impacted (we have tested on 2 models using this chipset) and it takes roughly 45s to load.

We have also contacted Mediatek but it's difficult to troubleshoot without the app developer being involved. We can fully support logs catching if there are more advanced tools but would really need a contact at Esri to move forward.

Thanks

[ZacharySutherby]

Hello @Yun_Len, 

I would suggest reaching out to Esri Technical Support to assist with troubleshooting. You can capture logs in Survey123 by navigating to Settings > Diagnostics > Enable logging. This will generate a log file that you can share with the Support analyst. 

[Yun_Len]

Thanks for the tips Zach, will try.

[Yun_Len]

Hello, in the logs from the application, we can see a portion of commands repeating and thus taking lots of time, does anyone knows what the application is doing here please?

<12>1 2022-08-24T07:47:27Z localhost ArcGISSurvey123 19222 - [AppStudio@11205 category="default" filename="ContextMenuItem.qml" line="32"] qrc:/qml/Controls/ContextMenuItem.qml:32:33: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 10. Use 'sequences: [ <key> ]' to bind to all of them.

<12>1 2022-08-24T07:47:27Z localhost ArcGISSurvey123 19222 - [AppStudio@11205 category="default" filename="ContextMenuItem.qml" line="32"] qrc:/qml/Controls/ContextMenuItem.qml:32:33: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 9. Use 'sequences: [ <key> ]' to bind to all of them.

<12>1 2022-08-24T07:47:27Z localhost ArcGISSurvey123 19222 - [AppStudio@11205 category="default" filename="ContextMenuItem.qml" line="32"] qrc:/qml/Controls/ContextMenuItem.qml:32:33: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 8. Use 'sequences: [ <key> ]' to bind to all of them.

<12>1 2022-08-24T07:47:27Z localhost ArcGISSurvey123 19222 - [AppStudio@11205 category="default" filename="ContextMenuItem.qml" line="32"] qrc:/qml/Controls/ContextMenuItem.qml:32:33: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 12. Use 'sequences: [ <key> ]' to bind to all of them.

<12>1 2022-08-24T07:47:27Z localhost ArcGISSurvey123 19222 - [AppStudio@11205 category="default" filename="ContextMenuItem.qml" line="32"] qrc:/qml/Controls/ContextMenuItem.qml:32:33: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 11. Use 'sequences: [ <key> ]' to bind to all of them.

[IanGallo]

@Yun_Len did you ever resolve this issue?