Select to view content in your preferred language

S123 Connect Performance is Poor

Jump to solution
03-29-2023 02:48 PM
New Contributor III

Has anyone had issues with the performance in S123 Connect being poor? I have experienced it taking a considerable amount for the app to launch, the app crashing while in a survey form, or running other routine tasks. I have a fairly high performance desktop, so all the culprits such as RAM, CPU, etc., aren't indicating an issue.


13 Replies
New Contributor III

The situation has resolved itself though I'm not sure what changed exactly. I do believe that it was background applications running set up by our IT administrator that were impeding performance as I spent some time watching the computer task manager. 

New Contributor III

I also have issues with Connect crashing.  Connect open fine (well, usually), but on any given day where I work with Connect I can expect 3-5 crashes, occasionally more (I finally started keeping a tally).  I'm on the latest version, my surveys are very small, lists are <20 records.  My computer is <1year old, and also high performing. Content and app are on local drive. Computer is hard-wired to internet, wireless can be flaky.  I'm to the point where I just leave task mgr up so I can 'end task' and restart.  It's not life changing, but it is frustrating.

My internet is not speedy, however, I can see the icon change if I lose connection, and I never see the internet even hiccup when Connect hangs.  It can happen when I first open Connect, when I save the XLSForm and click on the Connect window; it's not usually when I'm editing the form.  I've asked my IT but they have no suggestions.  I haven't seen anything in the task mgr that suggests an app running in the background - but I'm unsure that I would recognize something anyway.  I work at a university - there is high security and anti-virus, but I can't turn it off.

Appreciate any suggestions for what to look for.  

MVP Regular Contributor


I'd recommend making a new post. You're welcome to link back to this discussion and tag people like myself or mvps like dougbrowning. A new post makes it more likely that users will engage with it and seek those sweet internet internet points. Users are less likely to look at discussion on a solved post.

Would suggest:

... and for anyone reading, stating what actual version of Survey123. I've seen 'latest' not be latest, or refer to a beta version. It also makes it hard for later review as it's difficult to readily identify what the 'latest' release was in May 2023. The version + the XLSForm = the fastest way for you to get assistance on forums / esri support. 

New Contributor III

Thanks for the suggestions!  

And I will post as new - thank you for that information - I didn't know a new post could potentially catch more attention.

0 Kudos