My audio files work in the 123 Connect Preview, but they do not work when I publish the survey and open it in the web app. What am I doing wrong?

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04-15-2020 02:18 PM
BethanyDavies
New Contributor

I built a survey in 123 Connect and it looks great. When I publish it and open it in the web link the audio files do not play, but they work in the connect preview. I have verified that the file names match 100% perfectly in the media folder and the spread sheet. Since they work in 123 connect, I dont understand why they dont work in the web.

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BethanyDavies
New Contributor

I finally got the files to work. My best guess as to how, is that after I published the survey, it took some time for the programs to fully sync. After an hour, the audio magically began to work. 

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