We've found that the Inbox displays the Modified Date instead of the Observation Date. The Observation Date is more useful to us. I don't see a way to change that date for sorting. I've been trying to add the Observation Date to the instance_name to see if that is a good workaround.
I cannot get the date to appear in the Inbox. I see it in the Outbox if I send it there, but it does not appear in the Inbox. I see a space where it should be at the beginning of the name.
Would be best if we could replace the Modified Date with the Observation Date. If that is not possible, what am I doing wrong with the instance_name for the Inbox?
Appreciate any help. Thank you!