I cannot click on a point in Fieldmaps after creating it in Survey123

[EdHixson]

Hi all

I am experimenting with Survey123 and creating some points on a web map. When I load this web map into Fieldmap with the survey123 points created for some reason I cannot click on any of them, which is a vital part of the survey123 process. I have had a look through the setting and I cannot figure out why I wouldnt be able to click on the points to view their attributes

Anyone has any advice or help it would be greatly appreciated!

All the best

-Ed

[AndreasHall]

Are pop-ups enabled for this specific layer? It is a setting in the web map.

Configure pop-ups (Map Viewer)—ArcGIS Online Help | Documentation

[EdHixson]

Hi there Andreas

Yes I believe I have that enabled correct, let me know

ATB

-Ed

[AndreasHall]

Is it in Field Maps or Survey123 you are trying to open the pop-ups?

[EdHixson]

Fieldmaps

[AndreasHall]

Have you tried updating the map in Field Maps?

[EdHixson]

Yes I have, I have duplicated the form, re-published etc. Nothing seems to allow me to press the points

[AndreasHall]

So the pop-up work in Map Viewer but not anymore when you open the map in Field Maps? I cannot figure out what could be the case for that behavior, sorry.

[EdHixson]

Yeah thats whats happening. Ah okay, no worries, thank you for trying

-Ed

[ChristopherCounsell]

Can you:

• Share the XLSForm and more info on how the survey was published e.g. Connect version. This will help identify issues with your layer.
• confirm the versions of Survey123 Connect, Survey123 field app and ArcGIS Field Maps?
• Clarify if the behaviour occurs on multiple devices and platforms e.g. android, iOS
• Add the Hosted Feature Layer to a new map. Enable pop-ups. Confirm it works in map viewer. Save the map, and see if the issue occurs in Field Maps.
• If it does, capture logs in Field Maps, take screenshots/videos, and make sure you have a ticket with Esri support. They'll be able to work with you and take a direct look at your map (vs us, the public)

People have had this issue in the past and it's been tied to bugs (now fixed) or incompatibility. The latter there isn't much of anymore and was generally tied to map viewer classic vs new, or collector / field maps.
Hard to see issues if you are using a recent version of Survey123 and Field Maps, not doing any cutting-edge html/Arcade expressions, and don't have invalid design (e.g. reserved words or bad geometry).