Getting an error trying to unpack survey on Survey123

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02-14-2024 01:26 PM
RebeccaThomson
New Contributor

I keep getting the following error message when I try to unpack a survey in the app on my phone.

 

/var/mobile/Containers/Data/Application/6A687846-15E0-BF25-A9FBFC4BE838/Documents/ArcGis/My Surveys/a0e072bf40

 

 

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3 Replies
abureaux
MVP Regular Contributor

Could you please elaborate on what you mean by 'unpack'?

When adding surveys to the S123 Mobile App, you do so via a URL or QR Code. I have seen many errors during this process, but not that one.

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DougBrowning
MVP Esteemed Contributor

Low on space maybe?  Old app?

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abureaux
MVP Regular Contributor

I also wonder if it may be a networking error? Some of our office's wifi causes issues downloading surveys. I tell them to disconnect from the office wifi and try again, and it always works.

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