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Error Generating pdf report

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07-12-2023 11:20 AM
DMatusze
New Contributor

I'm getting the following error when I attempt to generate a report submitted by a user. I can generate my test reports (.docx and .pdf) just fine but this error occurs when I try to generate a report. any ideas on where to start troubleshooting this?

 

Screenshot 2023-07-12 135146.png

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2 Replies
ZacharySutherby
Esri Regular Contributor

Hello @DMatusze

Would you be able to provide a copy of your surveys XLSForm and report template for testing on our end? Does this issue occur for all records in your data or just specific records? 

CC @ZhifangWang @JodyZhengLiu 

Thank you,
Zach
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DMatusze
New Contributor

Here's a copy of the XLS and the template. Sorry, its quite a long survey. The reporting template works just fine when I submit a survey from my pc and my android device. The issue occurs when a different user submits a form I get the error message I screenshotted in my original post when I try to retreive a PDF or word copy of the report. 

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