Hello everyone. Using version 3.13.234 on Android, when opening Survey123, the app always states "Your device is offline" if the phone is not connected on wifi, despite the fact that there is a cellphone connection and all other apps (including Esri apps such as Collector or Explorer) work fine.
It is possible to access the content of the app as long as we are connected to the wifi, and if a survey has been downloaded while on wifi, it will be possible to use it "offline" (once again, our devices are NOT actually offline...), but all the map-based questions are impossible to use. I know there is a way around this but this is not what I want, especially since it is used to locate points based on the cellephone's GPS.
We do not use a VPN on our phones and two other people have the same issue as me (I actually did not have this issue but when they came to me, wanting to see what was going on, I uninstalled and reinstalled the app and now have the same issue as them). The app has all permissions I can grant it on my phone and is allowed to use mobile data.