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Appearance on survey 123 connect differs from the app appearance

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04-21-2022 09:18 AM
KristinaRamsey
New Contributor II

I am struggling to understand why the form appearance of survey 123 connect differs when I publish the survey to the app. The bezel is set to tablet mode.  I have attached the xlsx and photos. 

overstory connect 123.jpg

overstory 2022.jpg

  

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Katie_Clark
MVP Regular Contributor

Hmmm, could it be due to a version difference? Try updating to the latest version of S123 field app on the device?

Best,
Katie


“The goal is not simply to ‘work hard, play hard.’ The goal is to make our work and our play indistinguishable.”
- Simon Sinek

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4 Replies
Katie_Clark
MVP Regular Contributor

Hmmm, could it be due to a version difference? Try updating to the latest version of S123 field app on the device?

Best,
Katie


“The goal is not simply to ‘work hard, play hard.’ The goal is to make our work and our play indistinguishable.”
- Simon Sinek
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KristinaRamsey
New Contributor II

The app is updated to the latest version. 

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Katie_Clark
MVP Regular Contributor

And Connect is as well? I was having similar issues with displays like this and updating the software fixed my issue.

Other than that...I really don't know what else might be causing it. Sorry!

Best,
Katie


“The goal is not simply to ‘work hard, play hard.’ The goal is to make our work and our play indistinguishable.”
- Simon Sinek
KristinaRamsey
New Contributor II

Both are updated, thank you for trying!